Kirkland and Shaw Inc.
Plumber · Lexington, MA · Open 24 hours per Google listing
Our verdict
Kirkland and Shaw handles plumbing emergencies fast—next-morning service on burst sewage pipes—with honest diagnostics and competitive pricing across HVAC and plumbing work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: plumber on-site the next morning for two separate sewage pipe emergencies
Cited in 1 of the 5 reviews we analyzed.
All 5 reviewers praise responsiveness and reliability; one long-term customer reports years of consistent service
Cited in 3 of the 5 reviews we analyzed.
Competitive pricing noted explicitly by 3 of 5 reviewers despite high-quality workmanship
Cited in 3 of the 5 reviews we analyzed.
Transparent communication: reviewers highlight honesty about knowledge limits and willingness to refer specialists when needed
Cited in 1 of the 5 reviews we analyzed.
Thorough workmanship with attention to property respect and cleanup across multiple job types
Cited in 3 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“"I recently had Kirkland and Shaw install a new heat pump system, and the experience was top-notch from start to finish. They were incredibly thorough during the initial walkthrough, ensuring the units' design efficiently leveraged the challenging layout of my home. They were professional, respectful of my property, and kept everything tidy while they worked. If you're looking for a local team that is reliable and …”
“We have found our plumbers in Kirkland and Shaw. We'd been looking for our go-to plumbers and heard good things about Kirkland and Shaw. We needed a backwater preventer installed and Paul and Demetri (and one person whose name I don't know) did great job. Paul was our point person and was very responsive and careful about doing the job right. Demetri and the other person did a great job with installation and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 19 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Kirkland and Shaw Inc.?
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Find plumbers near you
Kirkland and Shaw Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Andover · Westford · Topsfield