Keyes & Sons Plumbing & Heating
Plumber · Neenah, WI
Our verdict
Family-run shop with 4.8★ across 61 Google reviews; all 5 analyzed reviews are 5-star with zero negative sentiment — deep multi-year loyalty from both residential and commercial clients including a nonprofit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Multi-year customer retention across residential and commercial accounts: 2 of 5 reviewers cite repeat business spanning 'many years' or 'several years,' including Jericho Road Ministries.
1 cited review
“My wife Patty and I have been very pleased with the service provided by Keyes employees during the construction of our new home until the present, which has included immediate responses to several plumbing emergencies.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Responsive to water emergencies — came out 'next day' for a leak and scheduled around customer availability; Master Plumbers on staff with fast turnaround on several emergencies.
2 cited reviews
“A Keyes plumber came right over the next day and fixed my slight leak with the best and most cost effective solution and he gave me a recommendation for a person to do some additional carpentry work that was required.”
“My wife Patty and I have been very pleased with the service provided by Keyes employees during the construction of our new home until the present, which has included immediate responses to several plumbing emergencies.”
Office staff (Susan) praised for design assistance and scheduling efficiency in a large remodel project — full-service from intake to installation.
1 cited review
“Paul has taken on many of our large and very challenging remodeling projects and the results have been excellent and long lasting. Many of my own family members in town only use Keyes & Sons for the same reason we remain loyal customers.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“The entire Keyes family are professional, reliable , knowledgeable, courteous, friendly and do the job right. I’ve thoroughly enjoyed working with Susan at the office for design tips and ordering. She is super efficient and fun to work with. Paul has taken on many of our large and very challenging remodeling projects and the results have been excellent and long lasting. Many of my own family members in town only …”
“It's never a good thing seeing water dripping from your ceiling. Not knowing any local plumbers, I asked my neighbors who they would recommend, and they recommended Keyes and Sons. When I called, they worked with my schedule and took the time to investigate the extent of the damage. I appreciated Brett and Paul taking the time to discuss the plan of action with my husband and me. They made sure I understood …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2020.
Should you hire Keyes & Sons Plumbing & Heating?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Keyes & Sons Plumbing & Heating?
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