Kettering Plumbing & Drain
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Based on review analysis
1 concern
1 of 5 reviewed complaints cites $550 drain snake (vs $100–$130 typical) plus $100 trip charge — with <25 reviews in sample, single pricing incident is a red flag
Trust Score: 0/100 · Based on 100 reviews
Proceed with careOur Verdict
#12 of 12 in Kettering, OH
No standout specialties
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 100 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Drain snake quoted at $550 vs standard market rate of $100–$130; trip charge added on top — 'THATS INSANE... 500% higher than the average plumber'
1 of 5 reviewed complaints cites $550 drain snake (vs $100–$130 typical) plus $100 trip charge — with <25 reviews in sample, single pricing incident is a red flag
Quality & Professionalism
Technician Guillermo Rubke wore booties, addressed all concerns thoroughly, and presented multiple sump pump options to fit customer needs
Customer reviews
Reviews from Google, Yelp & more
French Drain was obstructed with roots and cleared by the technician. I appreciate his honesty and help!
Victoria in the office was very accommodating and polite. And Mr. Rubke- well first of all the man put on booties!! Already scores points. Then he carefully addressed all our concerns and fixed our clog. I would 1000% recommend this company again!!
Guillermo Rubke was our tech that came out to give us an estimate today on a new sump pump & battery backup. He was very thorough, knowledgeable, and answered all our questions. He gave us several options to fit our needs. We will definitely be considering Five Star Home Services for our future home projects & maintenance. Thanks again, Guillermo!!
If I could put zero stars I would. . . I thought only roto rooter would have tried to pull what these guys did. . . A main clean out is about a hundred to 130 for almost every place you call. . . Not these folks. . . I dug a path for the machine due to the snow. . . Dug up the clean out. . . Set everything up in advance to make their job super easy. . . The guy gets here and informs me a drain snake is 550 bucks. . . THATS INSANE. . . . Then they demanded 100 bucks for a trip charge. . . Which I get totally . . . They probably get told no alot given they are 500% higher than the average plumber. . . Then they proceed to take the hundred bucks and drive off with no reciept and no invoice. . . . I've been a contractor for 30yrs and aside from roto rooter I've never encountered such a horrible predatory ordeal. . . I would not recommend these folks for services due to the insanely high prices they charge for menial tasks . . .
Well done and on time. Both Guillermo (the Plumber) and Elijah (the HVAC tech) were professional and courteous. I would highly recommend them to anyone seeking 5-Star service
Business details
Service area
Based in Kettering. Serves 8 nearby cities within 20 miles:
Kettering Plumbing & Drain