Kelly Plumbing & Heating LLC
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
No show on scheduled appointments: 1 review reports 2 missed appointments for routine maintenance on mini split system, suggesting reliability issues for non emergency work
Trust Score: 0/100 · Based on 27 reviews
Proceed with careOur Verdict
#15 of 17 in Morristown, NJ
- Water heater install/repair
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 27 Reviews Tell Us
Emergency Response
Fast emergency response: 3 of 5 reviews highlight same-day or within-hours service for urgent issues (garbage disposal at 7am fixed by 11am, A/C during heat wave within hours, boiler replacement with prompt service)
Emergency and burst pipe repair
What To Watch Out For
High pricing: 2 of 5 reviews mention cost concerns—one calls it 'staggering cost' despite quality work, another notes competitive pricing only after shopping four estimates
No show on scheduled appointments: 1 review reports 2 missed appointments for routine maintenance on mini split system, suggesting reliability issues for non emergency work
Quality & Professionalism
High-quality workmanship: 3 reviews specifically praise installation and repair quality, including 'excellent work' on faucets and multiple successful HVAC/boiler installs
Professional crew: Reviews mention 'totally nice guys,' 'honest and professional' technicians, and consistent positive interactions across multiple jobs
High pricing: 2 of 5 reviews mention cost concerns—one calls it 'staggering cost' despite quality work, another notes competitive pricing only after shopping four estimates
Communication
High pricing: 2 of 5 reviews mention cost concerns—one calls it 'staggering cost' despite quality work, another notes competitive pricing only after shopping four estimates
Pricing
High pricing: 2 of 5 reviews mention cost concerns—one calls it 'staggering cost' despite quality work, another notes competitive pricing only after shopping four estimates
Customer reviews
Reviews from Google, Yelp & more
Would give 6 stars if I could. Garbage disposal died this morning at 7AM. Called Kelly Plumbing at 8:15AM. Replacement disposal plus electrical box installed and working by 11:00AM. Have had 2 Electric hot water systems installed by Kelly over the last few years. Couldn't be happier with the responsiveness and service. Totally nice guys, Jim and crew, Thanks!
Our A/C unit suddenly went out during this recent heat wave, I've tried calling 8 other HVAC companies to get a technician to come out, and the 2 that I did receive a call from could only send a technician out a few days later. I called Kelly Plumbing & Heating, they were able to send technicians Chris + Troy out within a few hours and fix our problem. They were honest and professional. Couldn't have asked for more.
When my boiler expired I got four estimates from local contractors, large and small. Kelly came in with a competitive price and then delivered prompt and professional service. Very satisfied.
Excellent work installing pre-bought faucets but at a staggering cost. Get an estimate before any repairs. Once bitten……
If you like to sit around and wait for no show appointments this is your company. Missed 2 appointments for simple maintenance on a mini split system.
Business details
Service area
Based in Morristown. Serves 27 nearby cities within 20 miles:
Kelly Plumbing & Heating LLC