Kelly Plumbing & Heating LLC
Plumber · Morristown, NJ
Our verdict
Emergency-responsive with excellent workmanship, but expect sticker shock on the bill and occasional no-shows on routine appointments.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: 3 of 5 reviews highlight same-day or within-hours service for urgent issues (garbage disposal at 7am fixed by 11am, A/C during heat wave within hours, boiler replacement with prompt service)
Cited in 3 of the 5 reviews we analyzed.
High-quality workmanship: 3 reviews specifically praise installation and repair quality, including 'excellent work' on faucets and multiple successful HVAC/boiler installs
Cited in 3 of the 5 reviews we analyzed.
Professional crew: Reviews mention 'totally nice guys,' 'honest and professional' technicians, and consistent positive interactions across multiple jobs
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on scheduled appointments: 1 review reports 2 missed appointments for routine maintenance on mini split system, suggesting reliability issues for non-emergency work
Cited in 1 of the 5 reviews we analyzed.
High pricing: 2 of 5 reviews mention cost concerns—one calls it 'staggering cost' despite quality work, another notes competitive pricing only after shopping four estimates
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Excellent work installing pre-bought faucets but at a staggering cost. Get an estimate before any repairs. Once bitten……”
“If you like to sit around and wait for no show appointments this is your company. Missed 2 appointments for simple maintenance on a mini split system.”
Positive
“Would give 6 stars if I could. Garbage disposal died this morning at 7AM. Called Kelly Plumbing at 8:15AM. Replacement disposal plus electrical box installed and working by 11:00AM. Have had 2 Electric hot water systems installed by Kelly over the last few years. Couldn't be happier with the responsiveness and service. Totally nice guys, Jim and crew, Thanks!”
“Our A/C unit suddenly went out during this recent heat wave, I've tried calling 8 other HVAC companies to get a technician to come out, and the 2 that I did receive a call from could only send a technician out a few days later. I called Kelly Plumbing & Heating, they were able to send technicians Chris + Troy out within a few hours and fix our problem. They were honest and professional. Couldn't have asked for more.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Should you hire Kelly Plumbing & Heating LLC?
Best for
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Kelly Plumbing & Heating LLC?
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Find plumbers near you
Kelly Plumbing & Heating LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Morristown · Livingston · Far Hills · West Orange