Karls Plumbing
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No emergency data in reviews
Mid-Range
Based on review analysis
3 concerns
Multiple no shows — landlord called 13 times between July and October 2022 for a faucet repair and was repeatedly told 'we were on the list.' Another customer was double booked and never contacted., Crew cleanliness complaints — drink bottles left around the worksite; 6 8 crew showed up with only 2 working, dragging a job past 60 days., Quoting/documentation problems — one reviewer reports they rely on quick email replies instead of actual invoices and claim work was done when it wasn't.
Trust Score: 35/100 · Based on 34 reviews
Our Verdict
#9 of 9 in Duncan, OK
No standout specialties
- You need this for a complex or high-stakes install
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 24 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 34 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Scheduling and follow-through have failed multiple times — landlord called 13 times between July and October 2022 for a faucet repair that never happened.
Crew cleanliness and productivity flagged — one customer filled a quarter of a 30-gallon trash can with crew drink bottles and noted 6-8 guys showing up with only 2 working.
Multiple no shows — landlord called 13 times between July and October 2022 for a faucet repair and was repeatedly told 'we were on the list.' Another customer was double booked and never contacted.
Crew cleanliness complaints — drink bottles left around the worksite; 6 8 crew showed up with only 2 working, dragging a job past 60 days.
Quoting/documentation problems — one reviewer reports they rely on quick email replies instead of actual invoices and claim work was done when it wasn't.
Quality & Professionalism
When techs do show up, work is praised — Tony Carroll noted the gentlemen were truthful about costs and knowledgeable after 4 other plumbers ghosted him.
Communication
Scheduling and follow-through have failed multiple times — landlord called 13 times between July and October 2022 for a faucet repair that never happened.
Pricing
Pricing on completed jobs runs lower than competitors per Ron Roberts.
Customer reviews
Reviews from Google, Yelp & more
They provide quick and quality service. Highly recommend them! I'll definitely will use them again if there's a need.
Karls plumbing is awesome, they return your calls, they show up and do the work. The gentlemen that did the work for us were very professional, truthful about costs and very knowledgeable. We tried 4 other plumbers that did not return calls or show up. If you need a plumber call these guys you will not be disappointed. We highly recommend Karl's plumbing, these are great folks.
Quick service! Amazing employees!!
Do not provide actual invoices, they rely on quick email responses like it’s a text message. Not dependable. Doesn’t show up on time. say they fixed things when they have not. Incredibly fishy people. I’d be very aware and ask for provided documentation for EVERYTHING. Absolutely terrible business. What a joke
Very disappointed. Crew is very messy leaves their food and drink bottles every where. On day I filled 1/4 of a 30 gall trash can with their drink bottles. We have to call repeatedly before anyone gets back to us. They show up with 6-8 guys and only 2 work. When they do show up they only work for a few hours. They have been working on our house for over 60 days and have never had to wait on us.
Carl’s worked on plumbing for several of our houses through the years. Don’t know what happened but he was called to do a faucet repair in July 2022. Staff told us it would be about two weeks. They never showed up. They were called 13 times between July and October 24. Each time said “we were on the list”. I guess Tonya doesn’t work there anymore. Too bad, she was always friendly and a sweet lady. We take care of nine assorted properties and Airbnb‘s. Guess we’ll be finding a new plumber who appreciates and takes care of clients who always pay their bills promptly.
Said they would come give us a free estimate on Thursday for some work we needed done, but they didn't come so my husband called and found out they had double booked and had to move us to Friday without telling us. They didn't come or contact us on Friday... or Monday... someone finally called on Tuesday to say they could come. The guy did his thing and told my husband he would call us with an estimate within a day or two. It's been over a week and we still haven't heard from them even though my husband called and left a message, too.
Didn’t show up when they said they would and didn’t notify us. We had to call on our own to find out they weren’t coming. Unprofessional at best. Told us they “scheduled it wrong”… how is that our fault? If you schedule it wrong you should still come that day even if it’s past your normal hours. We planned our entire day around being home because we were told they’d be here.
Their plumbers have always been extremely polite and always do exactly what I’ve asked of them! Very hard workers! Karl has an awesome crew working for him. His secretary, Tonya, is the sweetest lady and always gets me on the books as soon as she can. I love her!
Only use karls since he started brand new. Great service never late friendly all his workers are very nice
Excellent customer service and plumbers as well! Always friendly! Always a pleasure doing business with!
Excellent service! Very hard working staff who get the job done and are very friendly and professional.
Only person we ever call great service and they are more like friends and family.
Good reasonable and dependable service. Have used them on several occasions.
They did a great job and was very friendly and a lot better price.
Business details
Service area
Based in Duncan. Serves 1 nearby cities within 20 miles:
Karls Plumbing