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J.W. Langton Plumbing & Heating L.L.C

Lexington, MA
4.9(49 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 49 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 49 Reviews Tell Us

Emergency Response

Emergency responsiveness: 3 of 5 reviews specifically praise rapid response to urgent situations including weekend water heater failure and burst pipe flooding

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

1 review mentions membership programs or upselling

Upselling concerns

Communication

Emergency responsiveness: 3 of 5 reviews specifically praise rapid response to urgent situations including weekend water heater failure and burst pipe flooding

Communication and empathy: Owner Joe personally manages complex jobs, listens to customer concerns, provides preventive advice, and treats homes 'as if they were their own'

Pricing

Fair pricing: Water heater replacement described as 'fair price' during emergency weekend situation, chosen over competitors

Good Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

T
Tanishia Choice

Joe was a joy to work with! He responded to my call promptly, was friendly and professional, worked efficiently and also gave good advice for things to repair before they became a bigger problem. He is my new go-to person for any plumbing needs!

A
Anhthu Dang

When our home experienced flooding due to burst pipes, we were faced with significant challenges. We engaged the local Servepro team for cleanup services and asked their project manager for a recommendation on a locally trusted independent plumber. Based on his suggestion, we contacted Joe Langton. Placing our trust in this advice proved invaluable during such a difficult time. When Joe and his teammate, Chris L, showed up at our home the very next morning, we instantly felt a sense of relief. Joe wasted no time identifying the sources of the burst and walking us through every step of the process ahead. From the very first moment, it was clear to us that Joe was so much more than just another contractor—he genuinely cared about what we were going through. His kindness, patience, and deep expertise shone through, making us feel seen and supported at a time when we needed it most. Throughout the past year, Joe has been instrumental in the rebuilding on the inside of our home, serving as both general contractor and plumber. He also provided guidance and reassurance throughout the process. In his capacity as general contractor, Joe assembled a team of skilled and reliable tradespeople—professionals he had worked with extensively on previous projects as well as those who have contributed to his own residence. This included experts in plaster, painting, tiling, and notably, carpentry team; one carpenter, with over 50 years of experience in custom kitchen cabinetry, delivered exceptional results for our new kitchen. As our plumber, Joe—together with his team members, Chris L, Steve and Chris B—approached every plumbing challenge with remarkable skill, care, and attention to detail. Their work on our new master bathroom was nothing short of outstanding. Joe took the time to listen carefully to our ideas and concerns, offering thoughtful suggestions that made the final result both functional and beautiful. The installation was handled with utmost professionalism, and the craftsmanship is evident in every detail, from the great tilework to the sleek, reliable fixtures. Joe did the gas fitting and along with his team, they also managed our furnace, condenser and water heater installation, ensuring everything was completed safely and efficiently. What truly made the difference for us was the respect and empathy Joe and his team showed throughout the process—they treated our home as if it were their own and always made sure, we were comfortable with each step. Looking back, we feel incredibly fortunate to have had Joe by our side during such a challenging time, and we are deeply grateful for his unwavering support and exceptional workmanship. We would highly recommend Joe and his team for anyone seeking general contracting and plumbing needs and are confident that he and his team will provide the same outstanding service and support that we received.

P
Paulette J

Had an unexpected issue with a water heater that caused a serious leak. This happened over the weekend, of course. Of all the companies I contacted, JW Langton was the most responsive and helpful. Communication was excellent, they were very responsive to questions, and the water heater was replaced at a fair price. Very happy, would call them again next time for sure.

Z
Zac Chance

Cannot say enough good things about these guys. Professional, thoughtful, and incredibly skilled. Have had three separate jobs with them: pipe repair, outdoor faucet replacement, and boiler/water heater replacement. Every job done with care and attention to detail - something I definitely do not take for granted. Boiler install (in picture) is a work of art. Highly recommended :)

C
chris mack

JW Langton Plumbing & Heating are an incredible plumbing company. They responded quickly to a situation in my home that created a significant damage. They were prompt, timely, and courteous. I would recommend them to anyone that has a plumbing issue, whether is be emergency service or repair. Thank you Joe.

Business details

Phone
(781) 266-6623
Address
611 Trapelo Rd, Waltham, MA 02452, USA
Hours
Varies — check website

Service area

Based in Lexington. Serves 28 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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J.W. Langton Plumbing & Heating L.L.C

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