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J.W. Freeman Plumbing

Gainesville, GA
4.9(937 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 937 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 937 Reviews Tell Us

Emergency Response

Consistently arrives ahead of schedule or on time; 3 of 5 reviews specifically mention prompt arrival and meeting time commitments

Emergency and same-day calls

What To Watch Out For

Final bills often exceed initial estimates by $100+; elderly customer quoted $452 was charged $550+ after necessary replacement parts

Pricing perceived as high relative to scope of work; one customer felt rates were excessive even while praising professionalism

1 review mentions membership programs or upselling

Upselling concerns

Quality & Professionalism

High-quality workmanship consistently praised across reviews; long-term customer (20+ years) highlights fair pricing paired with exceptional work

Communication

Proactive communication before arrival; technicians text homeowners with their name and photo in advance

Free estimates and transparent upfront explanations of work needed; 2 reviews mention clear communication about what will be done

Pricing

High-quality workmanship consistently praised across reviews; long-term customer (20+ years) highlights fair pricing paired with exceptional work

Pricing perceived as high relative to scope of work; one customer felt rates were excessive even while praising professionalism

Fast ResponderGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

C
Caroline Ward

One of the best and smoothest experiences I’ve ever had. My husband and I noticed a bad leak under our kitchen sink last night so I submitted an online request. I missed their initial call first thing in the morning and when I called back they said they could get a tech out today. They gave a time frame and still showed up earlier. John found the problem quick and fixed it. He was nice, knowledgeable and efficient. We were going to renovate our kitchen anyway but he was able to recommend a company they frequently work with. Will definitely be calling J.W. Freeman back out for any of our plumbing needs. Thank you so much!

G
Grecia Raga

Recommend this plumbing company! They were super fast, professional, and honest from the beginning. They explained the issue clearly, showed up when they said they would, and didn’t try to upsell us on things we didn’t need. We really appreciated their communication and quality of work. We’ll definitely be using them again in the future!

S
Susan Gilreath

Jw Freeman plumbing was excellent to deal with, They inform you who will be arriving at your home with a photo! Their estimates are free! The 2 men team, which serviced my home were professionals and knew what they were doing! Very knowledgeable! I was very happy for their services However the cost was very high for what they charged! This is my opinion? I am an elderly widow women, and asked if they offered any discount for the elderly, the technician applied the company does not offer sadly? My estimate was $452, but they had to also replace a new stop which my bill totaled over 100.00 more! This was really high for replacing 2 faucets (which I supplied from Amazon) and a stop. I know everything cost more but it still seemed high! Still a very satisfied customer!!!

V
Valerie Nichols

The person I talked with to schedule appt was very professional and informative so a good feeling right to begin with. David showed up and efficiently fixed the sink leak and replaced water line to the fridge while also being very personable and friendly. Cost was very fair. Appreciated getting the text with his name and picture when he was on the way there. Will definitely use again for any plumbing issue.

P
Paul Basler

J.W. Freeman Plumbing just installed a new water heater, replacing our 27‑year‑old unit. Chris and his associate were fantastic and completed everything in just over an hour. I’ve trusted J.W. Freeman Plumbing for more than two decades and am always impressed by their friendly, professional service, fair pricing, and exceptional workmanship. I highly recommend them!

Business details

Phone
(352) 316-3229
Address
4637 NW 6th St, Gainesville, FL 32609, USA
Hours
Varies — check website

Service area

Based in Gainesville. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

J.W. Freeman Plumbing

4.9$$
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