Justin Dorsey Plumbing
Plumber · Plainfield, IL · Open 24 hours per Google listing
Our verdict
Excels at same-day emergency response and honest technicians, but one major pricing miscommunication cost them a long-term customer.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise same-day or rapid emergency response, including after-hours hot water restoration
2 cited reviews
“Completed the job same day, even though really big job”
“Knowledgeable, responsive, thorough, trust her judgement”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians consistently described as honest and transparent about pricing, with no upselling
1 cited review
“Knowledgeable, responsive, thorough, trust her judgement”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Multiple reviewers request specific technicians by name, indicating strong customer relationships
1 cited review
“Knowledgeable, responsive, thorough, trust her judgement”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews describes a major trust violation during project startup when pricing error was revealed mid-mobilization, resulting in permanent loss of multi-year customer
“Forgot a zero in quote, only offered couple hundred off”
One critical pricing failure: estimator 'forgot a zero' in initial quote, then offered only couple hundred dollars off instead of honoring original price or switching to time-and-materials
“Forgot a zero in quote, only offered couple hundred off”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This should be a no star! Be aware! Prepare yourself for the morning of starting the project phone call..... Had service guy/ project estimator come out weeks before project was to begin, all was prompt. Service guy/ estimator said I will have you a quote the next day. A few days later after calling office asking for quote I finally get the quote. I called in to approve the quote and schedule the work. …”
Positive
“Justin Dorsey Plumbing offers reasonable prices and high quality work! I used Justin Dorsey first for a main drain clog. Will, the technician, was on-time and completed the job satisfactory. I used Justin Dorsey again to replace my old cast iron drain lines. Tig, the technician, completed the job the same day, even though it was a really big job. Overall, I was impressed with Justin Dorsey and will be recommending …”
“We have used Justin Dorsey Plumbing a few times since we bought our mid-century home in December. We call back to request our favorite technician. She is knowledgeable, responsive, thorough, and we trust her judgement and recommendations. Business relationships like that are increasingly difficult to find. We will call back when we need you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 60 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2025.
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Find plumbers near you
Justin Dorsey Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brownsburg · Whiteland