Just Better Home Services - Richmond
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24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 163 reviews
Our Verdict
#2 of 18 in Richmond, VA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 163 Reviews Tell Us
Emergency Response
Same-day emergency response: 2 of 5 reviewers explicitly mention same-day arrival during urgent situations (waterline emergency, rental unit deadline)
Emergency and same-day calls
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Thorough diagnosis and transparent pricing: 2 reviewers highlight clear explanations of problems and upfront cost estimates before proceeding
Quality workmanship with follow-up: One reviewer notes technician proactively tested all water faucets post-repair and provided documentation of work done
Consistent technician quality and customer rapport: 2 reviewers specifically request the same technician (Tyler) return, citing comfort and trust
Pricing
Thorough diagnosis and transparent pricing: 2 reviewers highlight clear explanations of problems and upfront cost estimates before proceeding
Customer reviews
Reviews from Google, Yelp & more
Tyler is the Techn. That has worked on my heating, cooling system and plumbing. He’s always done a very good job and has given me great advice it’s more comfortable for me to see a familiar face. Tyler always takes the time to explain things to me especially if I have questions. He’s always very pleasant and professional at every appointment. Please continue to send Tyler to my address, I appreciate his knowledge and kindness and to know my air and heating systems are being taken care of. Thank you Tyler I really appreciate your services.
Tyler shot me straight and gave me the best options for the lake forming in my front yard. Got my entire waterline replaced and backfilled in one work day. I barely even need to rake for my mower to make it over! These guys are the only people who have shown up for me right away when I had an emergency. I know the biggest investment of my life is safe with these guys on my team. Semper Fi
As always the service was amazing. They were able to come to us same day and helped lead us in the right direction with repairs. They are always extremely helpful and explain everything out in detail. We will continue to use this company for years to come!
Mr. Mike was prompt ,courteous, professional and thorough. We had recently had our well pump replaced, and the breaker was suddenly inoperable after 3-4 weeks without any problems. Once he had investigated the issue, he provided a clear plan and price for moving forward to identify the specific problem. He did so efficiently, moving with deliberation and purpose. He found and repaired a burned out wire that the plumbers had accidentally damaged during g the pump repair, and even took photos to show said damage. Once the repair was made, he ensured that each water faucet in the house was operating effectively, and, at my request, provided an estimate for a potential future replacement/install for our old water pressure tank. Thank you for a job well done, for friendly, knowledgeable and thorough customer service—Mr. Mike and Just Better made our day!
This was a rental unit & I needed quick response as renter was moving in in a week. Caleb came quickly with an estimate & started the job asap. He arrived earlier than the time set up…which was fabulous! He also called about 30 minutes before arriving. He did an excellent job Installing recessed lighting & fixtures. He accommodated every request & made sure I was happy with choices. He went the extra mile & I will definitely use Just Better Home Services for all my electrical needs. Caleb also let me know about the other services offered. I will absolutely use this company for plumbing needs. I am a very very happy customer.
Business details
Service area
Based in Richmond. Serves 1 nearby cities within 20 miles:
Just Better Home Services - Richmond