JT Plumbing Heating & Air
Plumber · Fort Collins, CO · Open 24 hours per Google listing
Our verdict
91 of 100 sampled reviews at 5 stars. Brandon, Levi, Trey and Tony named repeatedly for water-heater, furnace and faucet work; one detailed Yelp 1-star alleges $21,780 paid before signoff, 18 nights displaced, and 8 nights of hotel coverage on a botched job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Within-hours dispatch on a carbon-monoxide leak — furnace shut down immediately after the tech identified the issue
1 cited review
“They got to me within hours of my phone call. And good thing too. My furnace was giving off Carbon monoxide.”
Same-day arrival on a simple valve replacement; technicians repeatedly named (Brandon, Levi, Trey) and praised for thorough inspections
2 cited reviews
“this $300 job (one I could have done myself if I’d have sourced the simple valve they replaced) cost me over $425, which I found very pricey.”
“Brandon was one of the best service professionals I’ve ever worked with. He was exceptionally thorough”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp customer reports $21,780 withdrawn from loan account more than a month before work began and 18 nights of displacement, only 8 reimbursed
“JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began.”
Red flag
Attempted upsell on a same-day valve repair — billed $425 for what reviewer says could have been DIY with a $300 part
“this $300 job (one I could have done myself if I’d have sourced the simple valve they replaced) cost me over $425, which I found very pricey.”
Upsell pressure flagged — a $300 simple valve job billed at $425 with an attempted upsell the customer rejected
“this $300 job (one I could have done myself if I’d have sourced the simple valve they replaced) cost me over $425, which I found very pricey.”
One detailed Yelp complaint alleges pressure tactics using tariff fears and rushed decision-making before a $21,780 loan was withdrawn pre-work
“JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Update: They have cancelled on me twice this week after I’ve taken 8 hours of PTO. I appreciate the updates but they don’t come until after my service window. They could’ve called this morning so I didn’t waste 4 more hours waiting. They might still be great, but not when they keep canceling. Emergencies happen- tell me earlier. Awesome service from Blake and Dylan in getting my AC unit up and running again before …”
“We deeply regret hiring JT Plumbing. From the start, we were pressured by Justin Mort and Robert Armstrong to make a rushed decision, using fear tactics about tariffs and pricing. We weren't given time to get other opinions. JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began. We never signed off on the final work, and our concerns were ignored. We were displaced …”
“Please read their Google Reviews. They price gouge terribly and if you dont know better they can completely rip you off. Total disappointment. They tried to charge me over $700 for a flex hose for a gas stove. That is a 181% increase in standard retail. I denied their services. With and overall quote of over $900. Ridiculous amd a cheat.”
Positive
“Brandon and Tony did an amazing job, respectful, friendly and they care about their customers. They came to our house 3 days in a row. Got our furnace maintenance done and it is up and running and back to heating our house! I would recommend them and this company!”
“My technician Levi today was fantastic. He was kind, respectful of my home, and very thorough in explaining what needed attention. He went above and beyond by helping with an additional small repair at no charge, which I appreciated so much. Excellent service and great customer care — highly recommend.””
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rating is 4.8 across 352 reviews while the most detailed Yelp 1-star raises serious financial and scheduling concerns ($21,780 pre-payment, 18 nights displaced) — single Yelp complaint but specific enough to flag.
Should you hire JT Plumbing Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own JT Plumbing Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
JT Plumbing Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Collins · Loveland · Drake · Nunn