John's Plumbing Heating and Cooling
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
No show on scheduled estimate without advance notification to customer—reviewer had to call to learn technician wouldn't arrive, One report of unsafe driving by company vehicle, suggesting possible quality control gaps in operations
Trust Score: 0/100 · Based on 57 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 57 Reviews Tell Us
Emergency Response
2 of 5 reviews specifically mention prompt arrival and efficient on-site performance during urgent situations (major water line repair in heat, same-day pump repair)
What To Watch Out For
Scheduling accountability: one reviewer rescheduled work, missed morning appointment window with no advance notice call, and office staff response was dismissive
No show on scheduled estimate without advance notification to customer—reviewer had to call to learn technician wouldn't arrive
One report of unsafe driving by company vehicle, suggesting possible quality control gaps in operations
Quality & Professionalism
3 of 5 reviews highlight exceptional workmanship and thorough problem diagnosis
Communication
Clear communication about scope of work emphasized in at least 2 reviews
Scheduling accountability: one reviewer rescheduled work, missed morning appointment window with no advance notice call, and office staff response was dismissive
Pricing
3 of 5 reviews praise fair pricing with no surprise charges, a critical factor for emergency calls
Customer reviews
Reviews from Google, Yelp & more
We had a major outside water line repair in the Alabama heat this June, and the service was outstanding. The crew arrived promptly, explained everything clearly, and completed the repair efficiently. The price was fair, with no surprises, and the quality of the work was excellent. It's refreshing to find a company that combines honesty, professionalism, and great customer service. Highly recommended!
Oscar and Jaden from John's Plumbing resolved my issue today. They were on time, professional, knowledgeable and thorough in their correction of the problem. Price was fair. Try John's Plumbing....you'll like them!
JJ and Donnie (sorry if spelled incorrectly) came out today to fix pump and float and their service was phenomenal!! They were efficient in their timing to come out and assess the job. They were upfront and honest with what needed to be addressed. And above all they showed a degree of friendliness and professionalism that goes beyond what I have experienced before! I highly recommend this plumbing service and those guys deserve a big pat on the back for their exceptional service!!!!
John's Plumbing was recommended by someone who used them twice and was very satisfied. With that, I called and scheduled an estimate for the next morning: 1st call-out to arrive between 8 am & 9 am, and a 30-minute call before arrival. I changed my work schedule in order to be there when the technician arrived. At 8:40 am, I had not received a call or a visit. I then called them at 8:50 am and was told, "He just called to say he wasn't coming to work today." It is very hard to believe that he called off at 8:45 am if work starts at 8:00 am, but I digress. No one called me to cancel the visit. Allison was very nonchalant and unconcerned about it, then told me that someone else was taking on his job and could come later. When would I be informed of the reschedule if I had not called? This all seemed VERY unprofessional.
Whoever was driving Van #3 on 20/65 today around 3:30, cutting people off. no blinkers. almost hit us twice. SLOW DOWN. You are risking lives driving like that! we are going 80 and the van is still walking away!
Business details
Service area
Based in Trussville. Serves 8 nearby cities within 20 miles:
John's Plumbing Heating and Cooling