John Nugent & Sons

Friendly, honest, and do high quality work. Never felt like the guys at Nugent were trying to do anything besides deliver the highest quality solution and work. They replaced my very old, very dirty oil boiler with a new system. Talked me through options and were transparent about costs. Very happy with their work.

I recently called for service due to a kitchen sink backup. When the technician arrived, he thoroughly assessed the issue and honestly determined that another company would be better suited to handle the repair. He even provided the name of the company to contact. That level of integrity speaks volumes. This is the type of company you want to call when you have an issue — professional, honest, and fair. They clearly prioritize doing what’s right over simply making a sale, and they do not overprice their services. I truly appreciate their transparency and would highly recommend them.

Nugent & Sons is always top notch. From the great annual service they do to this immediate water heater need, their staff is kind, patient, efficient, informative, and always willing to go above and beyond to make the experience the best possible. You'll not get pushed to do more than needed unless you choose, and they will always give you plenty of information before you make the decision. Cameron was so great! If you get him, you are in for a great experience. Highly recommend them to everyone who needs electrical, HVAC, or plumbing needs. We've used them for all 3 and the service is always the same.

I hate that I’m even writing this review, because I used to think very highly of this company. Over the years, I’ve invested more than $14,000 into my own HVAC system with them, and they have been the only company to install or service it since day one. As a contractor myself, I’ve also referred over $50,000 worth of business from my own clients, family, and network — all because I trusted their professionalism and workmanship. That trust has completely changed. I recently discovered that a plastic drain-line connection at the unit was broken and appeared to have been covered up under a coupling during installation. When I lightly touched the line, the broken piece fell away — clearly not a new issue. When I reached out to have it addressed, I was essentially told there was no proof they caused the damage, despite the fact that they are the only ones who have ever touched the system. I sent a respectful and detailed email explaining the situation and asking them to take responsibility — either under workmanship warranty or simply as a courtesy considering our long business history. They never responded. This experience has shown me that while they’re happy to take your money — and benefit from your referrals — they do not stand behind their work and will ignore customers once something goes wrong. Integrity and accountability matter, and unfortunately, this company showed none. I can no longer recommend them to anyone, and that’s truly disappointing to say.

Amazing work done and the guys made me laugh! What an incredible experience!!! Will definitely be having them back to do other things in the coming years! The work was done efficiently, clean, and they didn’t stop until the job was done right! It saved me years of headaches and money by just having them do it right the first time. Ask for Matt and Ron, they are an awesome team!!!