John Murray Plumbing
Plumber · Santa Clarita, CA
Our verdict
Excellent emergency response and workmanship, but pricing can run 2x competitor estimates with opaque quoting processes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Santa Clarita, CA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency dispatch with documented rapid response to burst pipes and leak containment
1 cited review
“dispatched service unit within minutes, broken pipe replaced without wasting a minute”
High-quality workmanship consistently praised across 4 of 5 reviews, with individual technicians (Casey, Blake) specifically commended
1 cited review
“dispatched service unit within minutes, broken pipe replaced without wasting a minute”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term customer loyalty with clients spanning 40+ years of repeat business
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents a 2.2x markup on repair pricing ($1,330 vs $600 benchmark) paired with opaque cost communication where office staff cannot provide pre-quote estimates
“$1330 total when reasonable price around $600”
Pricing significantly exceeds market rates: one customer quoted $1,330 total when comparable work costs ~$600 elsewhere, plus separate $320 diagnostic fee
“$1330 total when reasonable price around $600”
Lengthy diagnostic time (2 hours) reported for identifying shower valve leak location, with customer charged full diagnostic fee regardless of repair decision
“$1330 total when reasonable price around $600”
Cumbersome estimate approval process requiring customer signature and digital download/sign workflow, creating friction before work authorization
“$1330 total when reasonable price around $600”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I used John Murray because my condo Complex uses them and we have pretty bad pipes. So I called them for a leak from my shower upstairs. The sent a very nice man over who showed up on time and was very professional. After 2 hours he determined that the shower vaulve was leaking. 2 hours seems like a long time. I did tell him that I had replaced the bath overflow and thought I had messed that up. It turns out …”
Positive
“A big thank you to Casey, not just for expertly repairing a leak on short notice, but for your wonderful customer service, and making my mom smile in a stressful situation. It’s because of pros like Casey that we’ve been a loyal John Murray customer for almost forty years. I can’t say enough good things - thank you!”
“I've been using John Murray Plumbing since moving to the SCV in 1996. Always great, responsive service. Very capable plumbers. Used them again this week to replace a bathroom sink. Blake did a terrific job. He is very customer service oriented, as is Amanda in the office.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 72 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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