John Hearn Plumbing
Plumber · Talladega, AL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and craftsmanship, but watch out for aggressive upselling on repairs that might not need replacement.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 7 plumbers we've reviewed in Oxford, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day emergency response and weekend/holiday availability—came out Thanksgiving Day and same-day on other calls
2 cited reviews
“replaced it on THANKSGIVING DAY with no questions asked”
“came out the same day. Great communication by their team”
Exceptional workmanship and attention to detail consistently praised across 4 of 5 reviews
4 cited reviews
“Pride in workmanship is rare these days but Jason and Colton display that”
“Jason & Colton explained everything clearly, worked efficiently”
“came out the same day. Great communication by their team”
“replaced it on THANKSGIVING DAY with no questions asked”
Clear communication and professional crew (Jason, Colton, Taylor specifically named) who explain work and clean up after themselves
2 cited reviews
“Jason & Colton explained everything clearly, worked efficiently”
“came out the same day. Great communication by their team”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential bias toward expensive replacements over repairs: one reviewer was steered toward full tank replacement ($1,400–$2,400) instead of a $60 part fix, raising concerns about sales practices on water heater issues
“$60 part, but quoted $1400-$2400 replacement instead”
Pricing fairness is a serious concern—quoted $1,400–$2,400 tank replacement when the actual fix was a $60 part, costing customer $200 service fee for unnecessary diagnosis
“$60 part, but quoted $1400-$2400 replacement instead”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would not recommend this company. I had my hot water tank looked at and was told that the part couldn’t be found and that I’d need a whole new tank running anywhere from $1400-$2400. I called Rheem and found out that it’s a $60 part, bought two from the website they suggested and trust. I will be doing it myself this weekend. I think in this day and age, honesty and doing right by people should still count for …”
Positive
“John Hearn Plumbing provided exceptional service. Jason & Colton were absolutely outstanding—borh were professional, knowledgeable, and took great care of all my plumbing needs. Jason & Colton explained everything clearly, worked efficiently, and left the area spotless. I couldn’t be happier with the results. Highly recommend this company, and especially Jason & Colton for doing such a fantastic job!”
“Mr Hernz has went above and beyond not once, not twice, but three different times. We had a hot water issue after purchasing property and with no questions asked him and his staff replaced it on THANKSGIVING DAY. I highly recommend this company to anyone looking for good workmanship, honesty, and integrity. Thank you Hernz Plumbing .”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 85 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Oxford