Jim's Plumbing & Heating
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 47 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 47 Reviews Tell Us
Emergency Response
Fast problem-solving: multiple reviewers report same-day or next-morning service completion, including complex jobs like pipe replacement within hours
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Long-term reliability: 10+ year relationship with at least one customer with zero missed appointments or quality issues
Consistent professionalism across emergency and planned work: described as professional, courteous, and fair in 4 of 5 reviews
Communication
Exceptional emergency responsiveness: called back within 20 minutes of service request and scheduled same-day appointment for frozen pipe emergency
Communication during scope creep: proactively managed unexpected complications (asbestos removal) with transparent communication
Pricing
Consistent professionalism across emergency and planned work: described as professional, courteous, and fair in 4 of 5 reviews
Customer reviews
Reviews from Google, Yelp & more
Jim has helped us twice in the past month - first with the installation of a gas dryer then with the installation of two water tanks and a heating system repair. Jim is responsive, professional, courteous and his work is exceptional. We found him online after another contractor failed to show up and we will be calling him for all of our future needs.
On the evening the water pipe was frozen, I sent an e-mail for a service request to Jim's plumbing & heating service. Twenty minutes after I sent the service request email, I got a call from Jim. After explaining the situation, I was able to book a business trip service on the spot. The next day, Jim arrived home at the appointment time at 8:30 am. It took 1 hour from start of work to finishing cleaning. In my case, the process and results were all smooth from service request to work completion. Even if something else happens, I think I'll have to ask Jim for work. I'm glad there is a good plumber where I live.
Absolutely recommend! Jim did an excellent job installing our brand new system and guiding us through the oil-to-gas conversion. Even when we encountered hiccups outside of the project scope (hello, sudden asbestos removal!), he managed them professionally, efficiently, and with plenty of communication. We're really happy with our new system (so much hot water!) and would recommend Jim's services to anyone!
We called Jim on 5/26/2020 as our dishwasher was causing the downstairs tenant to have flooding in their kitchen. Jim came right away and attempted to snake the drain but it was so clogged at a certain point it was pointless to go further. Jim placed new pipes in the basement ceiling to circumvent the clog. Jim was professional, courteous, and fair. We are happy with the work and we would use Jim again. In fact, we have used Jim two other times in the past for other issues and he has been outstanding. We recommend Jim to our family and friends.
Quick note on a fantastic experience. Jim was called to fix a plumbing issue and discovered that a cast iron pipe and drain needed to be replaced. He was able to take care of this within hours. Jim has been servicing our apartment for over 10 years and never disappoints!
Business details
Service area
Based in Somerville. Serves 28 nearby cities within 20 miles:
Jim's Plumbing & Heating