Jim's Plumbing & Heating
Plumber · Somerville, MA
Our verdict
Emergency-ready plumber who answers calls within 20 minutes and handles complex jobs (frozen pipes, major replacements) same-day or next-morning with no complaints in 47 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: called back within 20 minutes of service request and scheduled same-day appointment for frozen pipe emergency
1 cited review
“Twenty minutes after I sent the service request email, I got a call from Jim”
Fast problem-solving: multiple reviewers report same-day or next-morning service completion, including complex jobs like pipe replacement within hours
1 cited review
“Jim has been servicing our apartment for over 10 years and never disappoints!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term reliability: 10+ year relationship with at least one customer with zero missed appointments or quality issues
1 cited review
“Jim has been servicing our apartment for over 10 years and never disappoints!”
Communication during scope creep: proactively managed unexpected complications (asbestos removal) with transparent communication
1 cited review
“managed them professionally, efficiently, and with plenty of communication”
Consistent professionalism across emergency and planned work: described as professional, courteous, and fair in 4 of 5 reviews
2 cited reviews
“Jim is responsive, professional, courteous and his work is exceptional”
“managed them professionally, efficiently, and with plenty of communication”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Jim has helped us twice in the past month - first with the installation of a gas dryer then with the installation of two water tanks and a heating system repair. Jim is responsive, professional, courteous and his work is exceptional. We found him online after another contractor failed to show up and we will be calling him for all of our future needs.”
“On the evening the water pipe was frozen, I sent an e-mail for a service request to Jim's plumbing & heating service. Twenty minutes after I sent the service request email, I got a call from Jim. After explaining the situation, I was able to book a business trip service on the spot. The next day, Jim arrived home at the appointment time at 8:30 am. It took 1 hour from start of work to finishing cleaning. In my case, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 47 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2021.
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Find plumbers near you
Jim's Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Andover · Topsfield