Jim Needham Heating Cooling Plumbing and Drain
Plumber · Thornton, CO · Open 24 hours per Google listing
Our verdict
4.9★ across 6,060 reviews — fast_response and workmanship cited in 15 of 100 each, but surprise_fees flagged in 2 reviews and expensive in 4, with one reviewer alleging $900 charged for a 40-minute copper pipe swap.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday afternoon emergency dispatch confirmed — tech diagnosed basement water leak on-site and fixed within hours, price matched quote
1 cited review
“We had a water leak in our basement and Jim Needham responded on a Saturday late afternoon. He diagnosed the problem and told us what the cost would be and fixed it. The price was exactly what he said it would be.”
Specialized water filtration installation praised — tech arrived early and worked all day through whole-house system including reverse osmosis
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fee pattern: reviewer quoted $900 for a 10-inch copper flex pipe replacement that took 40 minutes — tech used scare tactics about system failure to justify the price
“Total scam. Quoted me over $900 using scare tactics that my radiant floor system would fail if a pinhole leak in a 10 inch piece of copper flex pipe wasn't fixed. Made it seem like an incredibly complex, multiple hour job. 40 minutes after arriving the tech was done, having simply replaced a 10 inch piece of copper flex pipe. Still charged the full amount saying, 'it is what it is'.”
Red flag
Misdiagnosis allegation: one reviewer claims tech pushed full HVAC system replacement ($15k+) when underlying issue was fixable — citing dishonesty and taking advantage
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints in 4 of 100 reviewed: one quoted $400+ for a leaky faucet, another charged $900 for a 40-minute pipe repair the tech called 'it is what it is'
“Total scam. Quoted me over $900 using scare tactics that my radiant floor system would fail if a pinhole leak in a 10 inch piece of copper flex pipe wasn't fixed. Made it seem like an incredibly complex, multiple hour job. 40 minutes after arriving the tech was done, having simply replaced a 10 inch piece of copper flex pipe. Still charged the full amount saying, 'it is what it is'.”
Cited in 2 of the 100 reviews we analyzed.
Slow/no-response pattern noted — one reviewer called for 2+ weeks to repair an outdoor pipe and received no reply
“I have been calling this company for service for over 2 weeks to repair an outdoor pipe, no reply....”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called to get a price quote yesterday to install a water heater. Instead of giving a quote, they insisted I have them come out to see me. I gave up my afternoon to wait for them only to receive a call saying they weren't going to send anyone. Not the way to run a business. Call someone reliable.”
“Such a terrible company. They charged $400 for a drain cleaning despite the $93 advertisement, and when I asked why $300 extra dollars it was for the "office managers salary". So sad to see companies like this taking advantage of people, but more common than ever these days. Beware!! Avoid at all costs”
“Well, here we are, much much later and literally years after Jim Needham, the owner of the company, assured me that an "investigation" was being done, and from when his worker told me he would "get back to me 'by next Wednesday'" and still no contact from anyone there after they tried to steal thousands of dollars from us by falsely saying our heat exchanger had cracks and leaks and had to be shut down. These …”
Positive
“Jonathan Markus was excellent. Called at 8 and he was here by 10:30. Very friendly, very informative and got my sink drain unclogged in no time. Excellent service from Jon from Jim Needham! I would absolutely recommend and will use them again.”
“Joe came out and installed a whole water filtration system at our house. Joe did a great job and did really great work. Very happy with our decision to use Jim Needham to address our issues with our water. Joe showed up early and worked all day until the job was done. Very happy for the results that we got. We also had them install a reverse osmosis filtration system. It makes a world of difference.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9★ vs lower Yelp average — one reviewer explicitly noted 'Yelp reviews are much lower' and alleged dishonest practices.
Should you hire Jim Needham Heating Cooling Plumbing and Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Jim Needham Heating Cooling Plumbing and Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Jim Needham Heating Cooling Plumbing and Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton