Jerry Hilbert LLC
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Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
Advertises 24 hour emergency service but customer reports inability to reach company during crisis (18 unanswered calls over multi day period with no water access), High variance in dimension scores (40 points) indicates inconsistent service delivery—excellent work for non emergencies but catastrophic failures under emergency pressure
Trust Score: 0/100 · Based on 38 reviews
Our Verdict
#7 of 7 in South Charleston, WV
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
- You need this for a complex or high-stakes install
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 38 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Initial workmanship defects requiring days of rework—one reviewer reported mistakes requiring 3 days to correct and left without water for 5 days total
Extremely poor communication and responsiveness during emergencies—one reviewer made 18 calls with no return calls and received office excuses instead of solutions
Advertises 24 hour emergency service but customer reports inability to reach company during crisis (18 unanswered calls over multi day period with no water access)
High variance in dimension scores (40 points) indicates inconsistent service delivery—excellent work for non emergencies but catastrophic failures under emergency pressure
Quality & Professionalism
Professional demeanor and courtesy—3 of 5 reviews highlight professionalism, scheduling reliability, and courteous interaction
Communication
Extremely poor communication and responsiveness during emergencies—one reviewer made 18 calls with no return calls and received office excuses instead of solutions
Pricing
Fair pricing on completed work—reviewers consistently cite reasonable quotes and one customer received free additional service time without being re-charged
Customer reviews
Reviews from Google, Yelp & more
We've lived in WV for 4 years now and have an older home. Soon after we moved in we had a sewer line issue, after bringing in several plumbers in who couldn't figure out where the problem was, we called Jerry and he found it within an hour or two. He had a quote written up and had it fixed within a week or so and also helped us out on some other issues we had. Just recently, we sprung a waterline leak and he was over within a couple days, found the leak and had us up and going just days later, and again he preemptively solved another issue for us. His prices are reasonable, he and his team do excellent work, are easy to work with, knowledgeable and are very professional, when we have our next plumbing, heating etc.. problem, being an older home, it will happen, He's our first call to make, I highly recommend them for gas, heating and plumbing!
These guys are great, we had them install a gas stove and disconnect/connect our kitchen water lines for a new countertop. They were so easy to work with, scheduling days and times. They were always professional and courteous and helped us with what we did and didn't need.
My furnace is finally working as it should after years of service calls from the people who originally installed my heater it was Hilbert that got it working as it should. I’m still amazed of how many service calls from another company that never figured out it was running a hundred degrees too hot. This explains so many problems I’ve had with it over the years & also found one tiny bent wire that was causing a voltage issue. My heating system now runs much quieter & heats the whole house more evenly. I have also used this company for other issues like plumbing & they fixed all those problems as well.
Do not have!! 24services as advertised. Plumbers do not know what they’re doing!! It took 3 days to correct their mistakes. And i went 5 days wthuout water water. No response after 18 calls. Office will offer all kinds of excuses, I did not recive one return call! RUn don’t walk them from this Company!!!!
They were very nice guys. They cleaned out the sewer pipe leading from the house and after they left I realized the toilet was still clogged. I called and they came back immediately, apologized and cleaned it out going into the house and made sure everything was working properly before they left again. They didn’t even charge me again for the extra hour of work they had to put in after they came back. Would definitely use this company in the future.
Business details
Service area
Based in South Charleston. Serves 3 nearby cities within 20 miles:
Jerry Hilbert LLC