Jerry Hilbert LLC
Plumber · South Charleston, WV · Open 24 hours per Google listing
Our verdict
Excellent diagnostician and workmanship on complex jobs, but severe communication and follow-up failures during emergencies make them unreliable for burst pipes at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong diagnostic skills—multiple reviewers praise ability to solve problems other plumbers missed, including identifying a bent wire causing heating issues and locating a hidden sewer line within hours
1 cited review
“found it within an hour or two, fixed within a week”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing on completed work—reviewers consistently cite reasonable quotes and one customer received free additional service time without being re-charged
1 cited review
“found it within an hour or two, fixed within a week”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional demeanor and courtesy—3 of 5 reviews highlight professionalism, scheduling reliability, and courteous interaction
2 cited reviews
“found it within an hour or two, fixed within a week”
“so easy to work with, always professional and courteous”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Advertises 24-hour emergency service but customer reports inability to reach company during crisis (18 unanswered calls over multi-day period with no water access)
“took 3 days to correct mistakes, 5 days without water”
Red flag
High variance in dimension scores (40 points) indicates inconsistent service delivery—excellent work for non-emergencies but catastrophic failures under emergency pressure
“took 3 days to correct mistakes, 5 days without water”
Initial workmanship defects requiring days of rework—one reviewer reported mistakes requiring 3 days to correct and left without water for 5 days total
“took 3 days to correct mistakes, 5 days without water”
Extremely poor communication and responsiveness during emergencies—one reviewer made 18 calls with no return calls and received office excuses instead of solutions
“took 3 days to correct mistakes, 5 days without water”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not have!! 24services as advertised. Plumbers do not know what they’re doing!! It took 3 days to correct their mistakes. And i went 5 days wthuout water water. No response after 18 calls. Office will offer all kinds of excuses, I did not recive one return call! RUn don’t walk them from this Company!!!!”
Positive
“We've lived in WV for 4 years now and have an older home. Soon after we moved in we had a sewer line issue, after bringing in several plumbers in who couldn't figure out where the problem was, we called Jerry and he found it within an hour or two. He had a quote written up and had it fixed within a week or so and also helped us out on some other issues we had. Just recently, we sprung a waterline leak and he was …”
“These guys are great, we had them install a gas stove and disconnect/connect our kitchen water lines for a new countertop. They were so easy to work with, scheduling days and times. They were always professional and courteous and helped us with what we did and didn't need.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 38 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Jerry Hilbert LLC?
Best for
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Jerry Hilbert LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Jerry Hilbert LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Blue Creek · Liberty