J&S Plumbing
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No emergency data in reviews
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Based on review analysis
1 concern
Hidden trip fee charged after rescheduling — never disclosed upfront; office denied the charge initially, then failed to resolve for weeks; reviewer had fee passed to them as a rental charge without notice
Trust Score: 0/100 · Based on 97 reviews
Our Verdict
#5 of 8 in Oldsmar, FL
Hire if: You need high-quality work that holds up over time
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 97 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
1 of 5 analyzed reviews is a 1-star reporting a $175 hidden trip fee after rescheduling — office initially denied the charge, then put reviewer off for weeks before resolving
Hidden trip fee charged after rescheduling — never disclosed upfront; office denied the charge initially, then failed to resolve for weeks; reviewer had fee passed to them as a rental charge without notice
Quality & Professionalism
professional=4 in 5 analyzed reviews; Carlos and Jayden showed damaged valve, sourced replacement, returned same visit; Douglas Guy praised end-to-end from first call through final walkthrough
Pricing
1 of 5 analyzed reviews is a 1-star reporting a $175 hidden trip fee after rescheduling — office initially denied the charge, then put reviewer off for weeks before resolving
Customer reviews
Reviews from Google, Yelp & more
Would highly recommend J&S Plumbing. They are reliable, diagnose what repairs are needed accurately, and very courteous. Prices are reasonable. We will definitely call them for any plumbing issues!
If you’re looking for a reliable, honest plumber in Tampa Bay area, J&S Plumbing is the real deal. From the first call to the final walkthrough, the experience was smooth, professional, and refreshingly straightforward. The technician showed up on time, explained the issue clearly (no confusing plumbing speak), and got right to work. The job was done efficiently, correctly, and without leaving a mess behind, which already puts them ahead of the curve. What really stood out was the professionalism and attention to detail. It’s clear J&S Plumbing takes pride in their work. If you need plumbing repairs, these guys know what they’re doing and do it right the first time. Fair pricing, great communication, and solid workmanship. That’s a winning combo.
I had my hot water replaced 2 1/2 years ago by J&S Plumbing. Their work was top notch. I have had no issues. If/when I need a plumber, they will be the first ones I think of. Highly recommended!
UPDATE - I will leave original review in place because I want you to see how things can change but - a few weeks after the work was completed I logged into my rent pay app to pay rent and found a $175 additional charge. I called my landlord - Oh, that's the trip fee J&S charged when you rescheduled and you are responsible for it. I immediately called J&S because no one had ever mentioned a trip fee. The lady assured me it wasn't a charge from them, she said that makes no sense, we wouldn't have charged that. Landlord insisted. I called J&S back and they put me off for weeks. Finally they took my call, they said -- yes, we charged it and no were not removing it. The first visit, the guy that was so awesome? Yeah well, it was late at night and he had to pick his wife up from the airport and he said it would be about a 2 hour plus job alone so I asked him if he'd like us to reschedule because I was pretty tired too. He said that would be great, he called the office, we rescheduled, he came back WITH help. It took them SEVERAL hours so if he had stayed the initial visit who knows how late he would have been in my apartment doing it alone but when we rescheduled, ZERO mention of a trip fee or I would have told him to get his wife an uber and get to work. I was horrified to see such a seemingly GREAT experience go to total Hell over $175. I can't afford that but now I have to figure out a way to pay it and NOW my landlord wants to charge me late fees for not paying that fee yet. Based on the amount of work done, I'm sure they made decent money on this job. Below is the previous 5 star review. I’m a renter and recently had a major issue at my apartment. The property management company sent J&S to handle it, and I am so glad they did. Out of all the companies they could have chosen, they sent the right one. I don’t know the name of the technician who came out the first day, but I hope J&S has records because he was absolutely fantastic—exactly the kind of person I needed in that moment. After the property owner approved the work, he returned with a partner, and both were outstanding. I also want to recognize the ladies in the service department—working with them was such a positive experience. They had to coordinate with my property management company (not an easy task), and they handled it with patience and professionalism. Today, Kyle and Q spent the entire day at my apartment fixing the problem (a cracked sewer pipe in the upstairs unit leaking into mine). It was a huge job, but they showed up on time, worked hard, and handled everything with such professionalism. They were efficient, cleaned up thoroughly after themselves, and tested their work carefully before leaving. On top of that, they were friendly, respectful of the fact that I was working from home, and wonderful with my dog (who absolutely adored them). I even felt comfortable enough to leave them alone in my apartment while I ran an errand—that’s how much trust they earned. If I ever need a plumber again, I will insist my landlord call J&S, and I’ll be recommending them to anyone who asks. I can’t speak to their prices directly, but I can say this: my landlord is extremely cost-conscious, so if he approved J&S, I know they must be fairly priced.
Carlos and Jayden were excellent! They were polite and informative. They discovered my shower valve was damaged, showed me the damaged valve and went to get a new one. Now my shower valve slides smoother than butter. Thanks again guys, much appreciated!
Business details
Service area
Based in Oldsmar. Serves 11 nearby cities within 20 miles:
J&S Plumbing