J. Rasmussen Plumbing & Service, LLC
Plumber · Oshkosh, WI
Our verdict
Excellent craftspeople who handle complex jobs smoothly, but billing practices and communication gaps created a serious dispute in at least one case.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise workmanship quality, with specific mention of efficiency, troubleshooting skill, and meticulous execution on water heaters, burst pipes, and fixture installations
2 cited reviews
“incredibly efficient and skilled, whole process smooth and stress-free”
“excellent service, appreciated customer for years to come”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term customer retention and relationship building; one reviewer reports 3+ major projects (remodels, water heater, sump pump) over years with consistent helpfulness
1 cited review
“excellent service, appreciated customer for years to come”
Burst pipe experience confirmed; reviewer explicitly mentions company handled a burst pipe and resulting water damage job
1 cited review
“no original bill, only past due bill, sued by company”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Significant billing dispute resulting in lawsuit: reviewer claims he was sued for an unpaid bill despite believing payment was covered by insurance, disputes the legitimacy of charges, and plans counter-suit over lack of original bill documentation
“no original bill, only past due bill, sued by company”
Billing and documentation failures: one reviewer reports never receiving an original bill, only a past-due notice 2 years later for ~$1,700, leading to litigation
“no original bill, only past due bill, sued by company”
Communication breakdown during disputes: reviewer states company communicated exclusively with his ex-wife rather than the actual customer despite billing disputes
“no original bill, only past due bill, sued by company”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They did great work at my place, with a pipe that burst. However, during that time there was an insurance claim at my place due to the damage that water caused and as far as I knew, the bill was included in that insurance claim. Come 2 years later, I never had gotten an original bill, then get a past due of ~$1700 and I made some payments towards it, which according to that past due, I exceeded the original bill by …”
Positive
“I couldn't be happier with the plumbing service we received! Bret was not only extremely friendly but also incredibly efficient and skilled. He seamlessly installed our new dishwasher and expertly changed out our bathroom sink. The whole process was smooth and stress-free. Definitely a go-to plumber for anyone!"”
“You'll be hard pressed to find such great plumbers in the area. They are extremely knowledgeable, professional and trustworthy. Devin is a true asset to the plumbing trade, not only is he meticulous, but he has a rare ability to troubleshoot and conquer any issue he is faced with. I cannot say enough good things about these guys. Remember the old saying "If you think a good plumber is expensive, pay for a bad one.” …”
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The rating picture
Small sample — we've analyzed only 5 of 31 reviews so far. Treat this as a first read.
Newest review in our sample: May 2025.
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