J&R Herra Heating, Cooling, & Plumbing
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Mid-Range
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 92/100 · Based on 823 reviews
Our Verdict
#2 of 4 in geneva
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 823 Reviews Tell Us
Emergency Response
Fast emergency response: Multiple reviews mention arrival within 30 minutes to 2 hours for after-hours calls
What To Watch Out For
Not enough data to identify weaknesses
Quality & Professionalism
Quality workmanship: One reviewer explicitly contrasted J&R's correct work against a previous technician who took 5+ hours and failed to fix the issue
Communication
Personal touches that reduce anxiety: Company sends advance text with technician background information before arrival
Customer reviews
Recent Google reviews
I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their technician was friendly, courteous and very efficient. I highly recommended them.
Great experience from start to finish! Fast response, honest pricing, and very professional service. My furnace is working better than ever. I’ll definitely be using them again in the future for all my HVAC and plumbing needs.
Excellent experience from start to finish! Sebastian was friendly, professional, and resolved my plumbing issue quickly and efficiently. I really appreciated that the company sends a personal text with a little background about who will be coming to your home, it made everything feel more comfortable and personable from the start. The front office staff was extremely friendly and helpful and had someone at my house in less than 30 minutes. Highly recommend!
Our tech Sebastian was excellent! He called when he was on his way, arrived promptly and put booties on over his shoes when entering the house. He found the issue quickly, explained the repair and got right to work. No mess was left behind and we would be more than happy to have him as our tech any time we need a repair done. We called after hours for immediate repair and the job was done within 2 hours of making the call. Couldn’t recommend Sebastian more!
Great work done. Very knowledgeable and friendly. He had the Job done within an hour. The last guy that attempted it took over 5 hrs and didn’t do the job right. Michael did an amazing job and did it correctly. I will definitely be recommending J&R Herra to family and friends… Hell, even to strangers.
Business details
Service area
Based in Geneva. Serves 35 nearby cities within 20 miles:
J&R Herra Heating, Cooling, & Plumbing