j carrillo plumbing and drains
Plumber · Hayward, CA · Open 24 hours per Google listing
Our verdict
4.7★ Google / BBB A+ accredited; fair_pricing=12 and fast_response=28 across 100 analyzed reviews; family-run team handles late-night calls; 7 one-star reviews from 100 analyzed signal consistency gaps.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fair_pricing=12 reviews; came after 11pm for toilet emergency at below-market rate; no hot water for a week resolved on Dec 23rd at standard rate
1 cited review
“He gives you very reasonable prices for the job. Every other plumber charges much more. I am so glad I found Jeff, he is my new plumber for life.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
fast_response=28; same-day in 13 reviews; Jeff and Norma work simultaneously on two issues; returned next day with correct part at no extra charge
1 cited review
“There was hardly any water flowing from my kitchen faucet. I thought I might have to replace the whole faucet, but Mr. Carrillo fixed it in few mins. The bathroom faucet and the toilet seat also needed some tightening. He also fixed those issues for me. Mr. Carrillo is very professional, he is very responsive, he showed up on time and lastly his pricing is very reasonable.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Expertise on 30-year-old hydronic heating systems and tankless water heater warranty calls handled via phone troubleshooting
1 cited review
“Jeff was quick to respond, walked me through troubleshooting my tankless water heater over the phone and handled the warranty call with the manufacturer. Once the parts arrived he came out in the evening and rebuilt the thing, leaving at 10:00 PM.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on confirmed Yelp appointment; owner confirmed account was his but had no appointment record — pattern of missed bookings
“Setup an appointment and they never showed up. Called them and they had no record of an appointment. I have the whole conversation over yelp yet they had no record. When I spoke to the owner he confirmed that the person over yelp I spoke with was his account.”
Red flag
Rude phone interaction with $40 quote fee charged without upfront disclosure
Cited in 1 of the 100 reviews we analyzed.
slow_response theme in 2 reviews; appointment no-show with no record found despite Yelp message trail
“Setup an appointment and they never showed up. Called them and they had no record of an appointment. I have the whole conversation over yelp yet they had no record. When I spoke to the owner he confirmed that the person over yelp I spoke with was his account.”
1 reviewer reports rude phone manner — $40 quote fee charged upfront with no prior disclosure
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“NOT PROFESSIONAL AND NOT RELIABLE! He will give you cheap cost for the job but will not show up to do the job. So, you will be loosing money waiting for him + opportunity to hire someone else who is more reliable. See photo for the facts on how bad this guys is and not having courtesy to respond! He must have faked his account to get these many reviews. Don't trust or rely on him!”
Positive
“Jeff and Norma were fantastic! Some other reviewers mentioned that they come later than scheduled times. That's because they take the time and effort to ensure that each client's problems are completely handled before leaving. Rest assured that when they show up, they will get everything done and ensure your plumbing needs are all settled, just like what they were doing for the previous client. Jeff and Norma came …”
“Jeff and Norma are honest and dependable on their business. They will work on their best! They had repair plumbing in my house and I trusted them completely! Ana G”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2023.
Across platforms
Should you hire j carrillo plumbing and drains?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own j carrillo plumbing and drains?
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