ISO Plumbing & Mechanical
Plumber · Salem, OR
Our verdict
Excels at emergency response and workmanship with competitive pricing, but occasional quality control issues warrant follow-up on completed work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Salem, OR · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: 2 of 5 reviews explicitly praise fast callback and arrival during urgent situations (Thanksgiving emergency, quick scheduling)
1 cited review
“Quick response to schedule service, on time, professional work.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Workmanship quality: 3 of 5 reviews mention professional installation, cleanliness, attention to detail, and thorough explanations
3 cited reviews
“Very clean and professional looking install. Great attention to detail.”
“The bid was so much better than other bids.”
“Quick response to schedule service, on time, professional work.”
Competitive pricing: 1 review notes bid was 'so much better than other bids' with transparent communication about work
1 cited review
“The bid was so much better than other bids.”
Technician quality: Multiple reviews praise specific technicians (Byron, Trevor/Joey) for knowledge, efficiency, and professionalism
2 cited reviews
“Quick response to schedule service, on time, professional work.”
“Very clean and professional looking install. Great attention to detail.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Post-service leak recurrence on cartridge installation (1 of 5 reviews), though customer was able to self-correct by tightening; warrants asking about warranty on faucet work
“one started leaking again in the bathroom”
Quality control inconsistency: 1 of 5 reviews reports a faucet cartridge repair that began leaking again post-service, requiring customer tightening to resolve
“one started leaking again in the bathroom”
Discount application unclear: 1 review mentions uncertainty about whether a promised 10% discount was applied to the final bill
“one started leaking again in the bathroom”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Had new kitchen faucet installed, plus new cartridges for 2 bathroom faucets, Quick response to schedule service, on time , professional work, good clean up. Byron was very knowledgeable and efficient, plus easy to deal with. Would use this company again.”
“Frank was very helpful and stopped the leaks although one started leaking again in the bathroom but we tightened it and fixed it. We will be replacing the faucet in that room and let you know if any leakage is still happening. Thank you so much and not sure if we were supposed to get the 10% discount on the visit price but we did not”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 157 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire ISO Plumbing & Mechanical?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own ISO Plumbing & Mechanical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.