ISO Plumbing & Mechanical
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Post service leak recurrence on cartridge installation (1 of 5 reviews), though customer was able to self correct by tightening; warrants asking about warranty on faucet work, upselling concerns
Trust Score: 0/100 · Based on 157 reviews
Top pickOur Verdict
#9 of 11 in Salem, OR
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Whole-house repiping
- Emergency and burst pipe repair
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 157 Reviews Tell Us
Emergency Response
Emergency responsiveness: 2 of 5 reviews explicitly praise fast callback and arrival during urgent situations (Thanksgiving emergency, quick scheduling)
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Quality control inconsistency: 1 of 5 reviews reports a faucet cartridge repair that began leaking again post-service, requiring customer tightening to resolve
Discount application unclear: 1 review mentions uncertainty about whether a promised 10% discount was applied to the final bill
1 review mentions membership programs or upselling
Post service leak recurrence on cartridge installation (1 of 5 reviews), though customer was able to self correct by tightening; warrants asking about warranty on faucet work
Upselling concerns
Quality & Professionalism
Workmanship quality: 3 of 5 reviews mention professional installation, cleanliness, attention to detail, and thorough explanations
Technician quality: Multiple reviews praise specific technicians (Byron, Trevor/Joey) for knowledge, efficiency, and professionalism
Quality control inconsistency: 1 of 5 reviews reports a faucet cartridge repair that began leaking again post-service, requiring customer tightening to resolve
Communication
Emergency responsiveness: 2 of 5 reviews explicitly praise fast callback and arrival during urgent situations (Thanksgiving emergency, quick scheduling)
Competitive pricing: 1 review notes bid was 'so much better than other bids' with transparent communication about work
Pricing
Competitive pricing: 1 review notes bid was 'so much better than other bids' with transparent communication about work
Customer reviews
Reviews from Google, Yelp & more
Had new kitchen faucet installed, plus new cartridges for 2 bathroom faucets, Quick response to schedule service, on time , professional work, good clean up. Byron was very knowledgeable and efficient, plus easy to deal with. Would use this company again.
Such a good job! They explained what was wrong in terms I could understand. They were very polite and quick getting the job done. They showed me the faulty pipes and how it caused the issue. The bid was so much better than other bids. As an added bonus, while under my house, they were singing along with music from their phones! It was hilarious! Highly highly recommend.
I had a hot water pipe break at my home during Thanksgiving and couldn't find a plumber to come fix it. I saw an advertisement for ISO PLUMBING and Mechanical, so I called them. They returned my call and was here Monday morning first thing. Very SATISFIED with their service. SUPER WONDERFUL SERVICE and their Technicians are EXCELLENT to work with. I will call them the next time I have a emergency PLUMBING problem. THANK YOU for everything.
Great service. Trevor and his assistant (Joey, if I remember correctly), came out and replaced our water heater. Very clean and professional looking install. Great attention to detail and he took the time to explain how to perform maintenance on the unit, to help keep it running longer. I also appreciate the Military Veteran discount they gave me. I would absolutely recommend this company for your plumbing needs.
Frank was very helpful and stopped the leaks although one started leaking again in the bathroom but we tightened it and fixed it. We will be replacing the faucet in that room and let you know if any leakage is still happening. Thank you so much and not sure if we were supposed to get the 10% discount on the visit price but we did not
Business details
Service area
Based in Salem. Serves 4 nearby cities within 20 miles:
ISO Plumbing & Mechanical