Intown Plumbing
Plumber · Rowlett, TX · Open 24 hours per Google listing
Our verdict
80 of 100 analyzed reviews are 5-star, 9 are 1-star. Day-of email tracking link and on-time arrival windows praised on water-heater warranty work. One 2-star says office didn't know service-call pricing and tech wanted to charge $4/minute to fetch a Home Depot part on a $460 cartridge job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Email confirmation plus a day-of tracking link, with arrival inside the quoted window on a warranty water-heater visit
1 cited review
“The day of service, the following day, I received a link via email to track their location (SO CONVENIENT!) They came precisely in the time window given.”
Frank fit a same-day shower diagnosis in on short notice and was in and out in under 30 minutes
1 cited review
“They were able to fit me in on short notice same day. Took them no time to diagnose and fix the problem in my shower. In and out in less than 30 mins.”
10-year repeat Yelp customer (formerly Pope Plumbing) says techs explain what they did and they are 'best plumbers in Rowlett'
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$4-per-minute charge proposed for a Home Depot parts run on an existing $460 labor-only faucet-cartridge repair
Cited in 2 of the 100 reviews we analyzed.
Office told a customer the service-call fee wasn't known; on arrival the tech wanted to charge $4 a minute to drive to Home Depot for a missing part on a $460 cartridge repair
Cited in 1 of the 100 reviews we analyzed.
Same incident also booked through Thumbtack with no upfront service-call amount listed
“The office that contacted me did not know anything about pricing. Didn't tell me how much service call would be. Service call amount was not listed on thumbtack either.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My experience was not very good. The office that contacted me did not know anything about pricing. Didn't tell me how much service call would be. Service call amount was not listed on thumbtack either. The technician was nice but didn't have the needed part, and wanted to charge me $4/minute for me to go get it from Home Depot for a $460 labor only repair of a bath tub faucet cartridge. I think a few things are not …”
“We called them to service our tankless. It took them times to realize they couldn’t clean the tankless and had to buy 2 valves because they said the valves wouldn’t shut off . When they left we realized the hot water was super long to come in the master shower .We called them to come back . They made us paid $85 for a service fee for a job that was not completed and satisfied the first time when they came . They …”
“In a word ~ terrible. . . . if I could give then no stars I would. I was referred to this company by American Home Shield for several small plumbing jobs after we purchased a home. Made the original appointment on a Tuesday for them to come out the following day. They called and canceled saying it would have to be Thursday, no big deal things happen. Thursday rolls around, no show and no call. I called the office …”
Positive
“Had a brand new water heater installed by another company. A few months later now, it stopped lighting (gas water heater). We thought maybe we were out of propane. Had the tank filled, still no pilot light lighting. Called Rheem for warranty and they sent out Intown Plumbing. I am SO glad they did! From the moment the appointment was scheduled I was sent an email confirmation with details. The day of service, the …”
“Frank and his partner were very professional and informative regarding my bathroom plumbing. They were able to fit me in on short notice same day. Took them no time to diagnose and fix the problem in my shower. In and out in less than 30 mins. I highly recommend them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Intown Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Intown Plumbing?
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Find plumbers near you
Intown Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Nevada · Forney · Greenville