Integrity Plumbing and Drain Service
Plumber · Kettering, OH
Our verdict
4.8 stars / 227 reviews; dispatched same evening for an emergency when all competitors were booked until next day, but 1 reviewer reports a last-minute reschedule with no compensation offered after taking time off work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-night emergency dispatch when multiple local competitors were unavailable until the next day — cited in 1 of 5 sampled reviews
1 cited review
“I had an emergency plumbing concern that occurred later in the evening and Integrity Plumbing and Drain was able to come out the same night to diagnose and resolve the issue. They did great work, were reasonably priced, and explained what was needed. Several other local companies were booked until at least later the next day.”
Drain and garbage disposal work praised for quality and affordable pricing; 2 of 5 reviewers cite repeat use based on consistent results
1 cited review
“This is our second time using Integrity Plumbing, and once again, they exceeded our expectations. Devin from Integrity showed up and did an excellent job fixing our leaky garbage disposal and the pipes under the kitchen sink. He clearly knew what he was doing and worked efficiently. On top of that, he gave us a fair and affordable price!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Last-minute cancellation 30 minutes before 8-11am window; customer had taken off work; company refused discount for their own scheduling error — cited in 1 of 5 reviews
“30 minutes prior to the 8-11am window, they said I have to reschedule due to company error. Since I took off work to be present, I asked Teresa there's any discount I can now get as it's the company's fault and not min”
Scheduling reliability concern: rescheduled customer 30 minutes before appointment window after they took time off work, and declined to offer any discount
“30 minutes prior to the 8-11am window, they said I have to reschedule due to company error. Since I took off work to be present, I asked Teresa there's any discount I can now get as it's the company's fault and not min”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have one of the new construction condos where IPS was the plumbing installer. I figured I would reach out to them to install a water softener system I bought as they should know the ins and outs of all the piping. I had 3 other plumbers physically come out and quote me. IPS though, said they don’t even need to come out, and emailed me a quote quickly. I accepted and scheduled. 30 minutes prior to the 8-11am …”
Positive
“The crew did a good job installing the new water heater. They were professional and everything is working well now! They were a bit late dealing with other jobs, so the job had to be done the second day. There was a little issue in the end since it took me a while to receive the receipt. Home Depot works with Crew 2 that actually scheduled the job with Integrity Plumbing and Integrity Plumbing just recently started …”
“After not having a running sink for over a month! They were called at 7 am in the morning and came out and had it fixed by 12:30 pm!! 5 and half hours to get what we needed done and that’s including going and buying everything needed done also!! I couldn’t have been more appreciative of the job they did and how great it works and looks now!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 227 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Integrity Plumbing and Drain Service?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Integrity Plumbing and Drain Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Integrity Plumbing and Drain Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Bellbrook · Englewood · Lebanon · Cedarville