Integrity Plumbing and Drain, Inc.
Plumber · West Palm Beach, FL · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and responsiveness, but one customer felt pressured into expensive upselling and charged a $79 assessment fee—get a second opinion on pricing before committing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise fast response times and next-day availability for emergencies
2 cited reviews
“Often able to come out the next day”
“No surprise charges, no upselling—just straightforward, reliable service.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviewers commend technical expertise, professionalism, and quality of completed work
2 cited reviews
“No surprise charges, no upselling—just straightforward, reliable service.”
“Often able to come out the next day”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Strong communication and transparency: 3 reviewers specifically note clear explanations without jargon and keeping customers informed
1 cited review
“No surprise charges, no upselling—just straightforward, reliable service.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive upselling concern: one customer explicitly reported technician prioritizing sales over customer needs and refusing to negotiate on pricing after recommending overpriced service
“Technician tried to sell me the most expensive service that I didn't need”
1 of 5 reviewers reports a $79 flat assessment fee and felt pressured into unnecessary expensive service, with technician refusing to discuss discounts
“Technician tried to sell me the most expensive service that I didn't need”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Yesterday, I had an emergency water leak and called integrity. They charge $79 flat fee just for assessment, and instead of focusing what I actually needed at the time the technician tried to sell me the most expensive service that I didn’t need it! When I asked about a possible discount they refused even to discuss it ! After that, I called Roto-rooter and they provided a free evaluation. Their assessment was …”
Positive
“Integrity Plumbing is just like their name! Lots of Integrity! You can trust them. I had a water leak and Jeff was wonderful at finding my problem. After excavation, John fixed my problem, calling me and keeping me informed about what was going on! I so appreciated his competency and people skills!!! Cherica and Leilani in the office were very friendly and accommodating too. Thank you everyone at turning a …”
“I had an excellent experience with Integrity Plumbing and Drain and wanted to share a review that reflects the level of professionalism and trust they bring to their work. From the first call, it was clear they know their craft. The technician arrived on time, quickly diagnosed the issue, and explained everything in a way that was easy to understand—no jargon, no pressure, just honest expertise. You can tell they …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 348 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Integrity Plumbing and Drain, Inc.?
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Find plumbers near you
Integrity Plumbing and Drain, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Delray Beach · Jupiter