Integrity Home Solutions
Plumber · Temple Terrace, FL · Open 24 hours per Google listing
Our verdict
4.7 stars across 8,759 Google reviews; 81 of 86 analyzed are 5-star and weekend dispatch confirmed, but 2 reviewers flag upsell pressure and one reports a wrong equipment size that cost $5,000–$7,000 extra.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 86 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend/after-hours dispatch confirmed: technician on-site within 2 hours of weekend-night call to restore inoperable AC.
1 cited review
“Jacob was at our property in about 2 hours of our call on a weekend night. He quickly and professionally fixed our AC system. Much need as it was a hot day and the system was totally inoperable. Great service and will be working with this company for the future.”
Plumbing inspection completed with ETA texted and phoned, arrived on schedule, and water shutoff time minimized — workmanship theme in 18 of 86 analyzed reviews.
1 cited review
“Mark is the definition of a clean-cut, professional service tech. He communicated his ETA by both text and phone call, arrived exactly as scheduled, and carried himself with the same integrity and expertise I've come to expect from this company. He performed the inspection strategically—minimizing water shut-off time to the home—and handled each step with precision.”
Same-day plumber dispatch cited in 6 reviews; technician Brian resolved blockage caused by post-remodel debris in the drain line.
Cited in 1 of the 86 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell/billing complaints from 2 of 12 evidenced reviews: one alleges repeated high-cost repair pushes and an unauthorized renewal charge; another claims a 3.5-ton unit was sold for a 1.5-ton home, costing $5,000–$7,000 extra.
“UPDATE: DO NOT work with this company! They are a scam! Every time we allowed them to come in for an expection, they tried to push costly repairs. They tried to charge me a renewal when I repeated declined any of their services. I've never dealt with such an unethical company.”
Cited in 2 of the 86 reviews we analyzed.
Initial diagnoses sometimes incorrect: one reviewer's irrigation issue was misidentified as a main water line problem before a second tech caught it.
“Mike Hall found out that the main issue was the irrigation system and not the main water line as I was told by other technician in the same Company. Even though the first diagnosed was incorrect and the irrigation system was not initially checked Im happy with Mike Hall honesty, professionalism and thorough research.”
Keep it in proportion: these concerns are cited in 3 of the 86 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Sold me a 3.5 ton unit when my home only needs 1.5 ton. This caused issues with my ducts that I didn’t find until 2 years later. I had a load report done and found out I was taken for an additional $5,000-$7,000 because I didn’t get a second opinion. Nothing to do now since it’s been years but I’m still mad about being exploited like that.”
“Jason L was amazing. Highly recommend. UPDATE: DO NOT work with this company! They are a scam! Every time we allowed them to come in for an expection, they tried to push costly repairs. They tried to charge me a renewal when I repeated declined any of their services. I've never dealt with such an unethical company.”
Positive
“I was very impressed with ur tech LPL-04 Jose Ayala Rivera. He was so friendly & helpful made me very relaxed. He is an honest, caring, considerate guy. I am so grateful I called Frank Gay's. I feel I am in the best hands & the work will be as impressive as He is. Jay as he said to call him, is an Asset to ur company, a great representative for Frank Gay. He is a 10 + 10 ..Thank you for sending him to me. Karyn …”
“Jose Ayala Rivera and Austin White did an excellent job installing our water softener. They were professional, efficient, and clearly knew what they were doing. They took the time to explain everything and made sure the installation was done cleanly and correctly. Really appreciate their great work! Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Integrity Home Solutions?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Integrity Home Solutions?
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Find plumbers near you
Integrity Home Solutionsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brandon · Plant City · Zephyrhills · Land O Lakes