Indianapolis Plumbing Services
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Based on review analysis
2 concerns
Severe reliability issue in warranty work: one detailed 2021 review alleges 5+ reschedules, false claims about customer not being home, 2+ hour tardiness, and final diagnosis marked 'unnecessary' after customer complained—pattern suggests possible warranty claim gaming, One review reports technician wore mask improperly during service with persistent cough, raising pandemic safety concerns
Trust Score: 0/100 · Based on 20 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 20 Reviews Tell Us
Emergency Response
4 of 5 reviewers praise rapid emergency response, including same-day and evening availability on weekends
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness score of 10/100 is critically low; one extensive review documents technician recommending unnecessary water heater replacement ($2000+ range) with falsified diagnoses submitted to warranty company
Communication gaps: one review shows technician provided initial diagnosis (faucet issue) then submitted different diagnosis to warranty company without notifying customer of reasoning
Severe reliability issue in warranty work: one detailed 2021 review alleges 5+ reschedules, false claims about customer not being home, 2+ hour tardiness, and final diagnosis marked 'unnecessary' after customer complained—pattern suggests possible warranty claim gaming
One review reports technician wore mask improperly during service with persistent cough, raising pandemic safety concerns
Quality & Professionalism
Multiple reviews highlight quality workmanship and problem-solving, with one customer calling it 'phenomenal job' after calling 12 other plumbers
Communication
Pricing fairness score of 10/100 is critically low; one extensive review documents technician recommending unnecessary water heater replacement ($2000+ range) with falsified diagnoses submitted to warranty company
Communication gaps: one review shows technician provided initial diagnosis (faucet issue) then submitted different diagnosis to warranty company without notifying customer of reasoning
Pricing
Pricing fairness score of 10/100 is critically low; one extensive review documents technician recommending unnecessary water heater replacement ($2000+ range) with falsified diagnoses submitted to warranty company
Customer reviews
Reviews from Google, Yelp & more
Oscar and his crew are simply amazing. Oscar has always fit me in, even when I have had Sunday emergencies with my plumbing. He's done many jobs for me and always does exceptional work and very quickly.
We had an emergency where a drain in our garage overflowed. Called them, even though it was already early evening, but they did come and fixed the problem right away. Very nice gentlemen. I would definitely call them again. Thank you so much!!!
These guys are amazing! I had a mini emergency with a water softener rough in that needed replacing and they were able to come out the same morning I called and had it all fixed within an hour. Highly recommended! Thanks Oscar!
All points plumbing was assigned to come and fix my bath tub through my home warranty company Choice Home Warranty. They reshceduled more than five times and I would rearrange my schedule and wait for them to show and they always had excuses. Finally, I was able to get a time when someone was going to show up but the technician told me it was going to be around 10:00 at night. I told the technician that was way too late to come to my home. I finally was able to get a technician out to my home after calling and complaining to my home warranty company about them not showing up and they had called the agency and told them I wasn't home when they showed up in the past which is not true. When the technician finally came to my home after I he was over 2 hours late for the appointment and I had to call beg someone to please come and assess my issue the technician walked right in asking how I would pay my co-payment before he even looked at or addressed the issue that I had been waiting for over one month to be fixed. The technician explained the reason why both of my bathtubs were running the hot water so slowly was because of something with the faucet. When he called my warranty company they said I needed to call the manufacturer of my faucet and have them send new faucets but my home warranty company said they would cover the cost of the labor. The technician told me not to worry he had extra faucets in his shop and he would return in three days to install them. He told my copay and went and sent a totally different diagnosis other than what he had told me which he knew would not be covered by my home warranty company. Two days later after I called and complained to my home warranty service about the horrible experience I had with this company the technician sent another diagnosis where he stated my plumbing issues were marked unnecessary which is untrue. Both of my tubs are dripping out hot water, there is no power and no flow. I am a bath enthusiast and cannot take a bath because it takes over 45 minutes to fill my tub and by the time it fills the water is cold. There is barely enough water to take a shower. I am a travel nurse practitioner and I have been on the front lines for the last year in and out of hotels and I was looking forward to be able to take baths again in my tub since I hadn't been able to because I have been living in hotels for the last year. I also diagnose and treat patients and never have I told a patient one thing, put another thing in there chart and then went back and changed their diagnosis without notifying them of my supporting clinical findings for the change in diagnosis and the treatment recommendations. It is unethical and immoral to lie to a customer, saying you will be back to finish a job when u have no intentions of doing so and than lie so you wont have to come back and do the work you were paid to do. I still cant take a decent bath or shower, I have to pay out of pocket since the technician lied to my company and he said I had sediment in my water heater, and replace the water heater which in some circumstances it can be covered but not the way in which the technician lied and said it was due to sediment. The technician also had a horrible cough, wore his mask more like a chin strap than a face covering, I have taken care of hundreds of Covid-19 patients across the nation and I was scared to have him in my home with this barking cough but thank God I'm fully vaccinated.
We had water dripping from the second floor into the first floor. We were highly concern about the problem. We needed to get it fixed ASAP. I called like 12 plumbers, and none could help us (2 plumbers told me that they could fix it in two weeks, 2 plumbers stood us up, and 8 plumbers never returned our calls). So I went on google and found Indianapolis Plumbing Services. He answered my call right away. He told me was doing a job on the other side of Indianapolis but that he would come see the problem when he was done. He came that same night around 8PM. He told me what the problem was and told me he could come fix it the next morning, which was Saturday morning. It was a priority for us to get it fixed. He finished the whole job on Saturday. He did a phenomenal job. I was very impressed with his work ethic, professionalism, and quality of work. I highly recommend him to anyone looking for a plumber.
Business details
Service area
Based in Lawrence. Serves 8 nearby cities within 20 miles:
Indianapolis Plumbing Services