In Demand Plumbing Heating & Air
Plumber · Brentwood, TN
Our verdict
In Demand Plumbing Heating & Air: 5.0★ on 308 Google reviews, 5 analyzed (4 five-star, 1 two-star) — technician Vince Mares praised for transparent leak diagnosis and fair quote; 1 reviewer reports overpriced outdoor pipe repair with no cleanup and aggressive upsell on irrigation and wheel handle.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Transparent diagnosis and fair quote for shower valve leak — tech Vince 'expertly assessed and diagnosed the problem, quoted a fair price, and was transparent as to what the scope of the repair would be'
1 cited review
“Excellent customer service from Ben. The plumbing technician, Vince Mares, expertly assessed and diagnosed the problem, quoted a fair price, and was transparent as to what the scope of the repair would be. The company was very easy to business with. They utilized phone calls, email, and text communications to inform us regarding scheduled appointments.”
Next-day appointment with punctual arrival; tech located hidden leak source and provided 'peace of mind' on sudden water leak
1 cited review
“In Demand was amazing to work with. I got a next day appointment and Eli showed up promptly at our scheduled time. He went above and beyond to find the leak in my house and ultimately found where the issue was. He was extremely honest and personable throughout and the charge was very reasonable.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2-star review: outdoor repair overpriced, zero cleanup, and tech attempted to add nearly $1k more in unneeded services — 'Shop around. Make your own decision.' — 1 of 5 reviews at this volume warrants flagging
“Thanks for the repaired pipe(s) that can't be covered like the existing one that was there. Oh, and the effort in cleanup when the job was done… none. Overpriced, look for someone else for your outdoor needs. They wanted/offered to charge almost another $$$grand$$$ to replace our wheel handle.”
Outdoor pipe repair left no cleanup; pipe left exposed rather than covered like existing; near-$1,000 upsell attempt for wheel handle replacement on same visit
“Thanks for the repaired pipe(s) that can't be covered like the existing one that was there. Oh, and the effort in cleanup when the job was done… none. Overpriced, look for someone else for your outdoor needs. They wanted/offered to charge almost another $$$grand$$$ to replace our wheel handle.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thanks for the repaired pipe(s) that can’t be covered like the existing one that was there. Looks like a great job that’ll hold for the long term but very conspicuous. Oh, and the effort in cleanup when the job was done… none. Overpriced, look for someone else for your outdoor needs. The worker was nice and very polite to my wife but the job could’ve been better for that robbery of a price. They wanted/offered to …”
Positive
“Vince from In Demand did an amazing job. I worked with them previously to upgrade my master and guest room sinks, but I had a sudden water leak. Vince came promptly, diagnosed the issue, found the source of the leak, and gave our family peace of mind. He is knowledgeable, friendly, and a master at his craft. 10/10.”
“Excellent customer service from Ben. Wonderful technical service by Vince. From our initial call report a problem with a leaky shower valve, I was extremely satisfied with the friendly, professional, and technical expertise. The plumbing technician, Vince Mares, expertly assessed and diagnosed the problem, quoted a fair price, and was transparent as to what the scope of the repair would be. The company was very …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 308 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire In Demand Plumbing Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own In Demand Plumbing Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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