Imperial Plumbing
Plumber · Springville, UT
Our verdict
Family-run outfit that shows up fast (under 2 hours for emergencies) and handles the job right—all 5 reviewers gave perfect scores with no complaints about price or workmanship.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: Multiple reviewers highlight sub-2-hour arrival times, including a midnight water heater failure handled immediately.
2 cited reviews
“got on it immediately, showed up within less than two hours”
“honest, on time and highly skilled and cleaned up after themselves”
Workmanship quality and honesty: 4 of 5 reviewers explicitly praise skilled execution, honesty about problems, and professional cleanup.
4 cited reviews
“honest, on time and highly skilled and cleaned up after themselves”
“Fair pricing, honest service, and outstanding results”
“got on it immediately, showed up within less than two hours”
“Amazing communication and best customer service”
Communication and customer service: 3 reviewers specifically highlight proactive updates, transparency about delays, and exceptional customer service.
3 cited reviews
“honest, on time and highly skilled and cleaned up after themselves”
“Amazing communication and best customer service”
“Fair pricing, honest service, and outstanding results”
Fair pricing: Explicitly mentioned by 2 reviewers as honest and reasonable relative to work performed.
2 cited reviews
“Fair pricing, honest service, and outstanding results”
“got on it immediately, showed up within less than two hours”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Glad we found these guys. Scott was really top notch, and I always prefer working with a family business like this. When we need a plumber in the future I'll absolutely call them again.”
“Steve and his crew were so AMAZING! Let me start out by saying I have had my fair share of plumbers come to my house over the last 15 years of home ownership. I have been scammed, lied to and everything else you can possibly imagine with my previous plumbing companies including one plumber from a different company showing up to my house, completely stoned. Imperial came out quickly. They were professional, gave me …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 79 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Imperial Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Imperial Plumbing?
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