Imperial Plumbing
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Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 79 reviews
Top pickOur Verdict
#7 of 7 in Springville, UT
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 79 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Workmanship quality and honesty: 4 of 5 reviewers explicitly praise skilled execution, honesty about problems, and professional cleanup.
Communication
Emergency responsiveness: Multiple reviewers highlight sub-2-hour arrival times, including a midnight water heater failure handled immediately.
Communication and customer service: 3 reviewers specifically highlight proactive updates, transparency about delays, and exceptional customer service.
Pricing
Fair pricing: Explicitly mentioned by 2 reviewers as honest and reasonable relative to work performed.
Customer reviews
Reviews from Google, Yelp & more
Glad we found these guys. Scott was really top notch, and I always prefer working with a family business like this. When we need a plumber in the future I'll absolutely call them again.
Steve and his crew were so AMAZING! Let me start out by saying I have had my fair share of plumbers come to my house over the last 15 years of home ownership. I have been scammed, lied to and everything else you can possibly imagine with my previous plumbing companies including one plumber from a different company showing up to my house, completely stoned. Imperial came out quickly. They were professional, gave me updates if they were running even a few minutes late. They were honest, on time and highly skilled and cleaned up after themselves! All my future plumbing needs will go through imperial from now on. Thanks so much Steve for making this so easy.
Our technician, Brady was incredible. Amazing communication prior to coming and he has the best customer service. HIGHLY recommend! Brady solved the problem and is very knowledgeable!
Imperial Plumbing in Springville, Utah is absolutely top-notch! From the first call to the finished job, their team was professional, responsive, and incredibly knowledgeable. They showed up on time, clearly explained what needed to be done, and completed the work efficiently and cleanly. It’s obvious they take pride in their work and genuinely care about their customers. Fair pricing, honest service, and outstanding results, everything you want in a plumber. I wouldn’t hesitate to recommend Imperial Plumbing to anyone and will definitely be using them again in the future!
Imperial Plumbing is absolutely incredible! I had a nasty surprise when my water heater went completely out in the night. I reached out to Frank Hatch and he got on it immediately! Scott Hatch showed up with another serviceman within less than two hours to complete the replacement! All of them were kind, extremely professional, and knowledgeable. I recommend this amazing family run business 1000%!! Don’t hesitate to reach out to them, they will be honest, fair, friendly and fast!
Business details
Service area
Based in Springville. Serves 11 nearby cities within 20 miles:
Imperial Plumbing