Houston Plumbing & Heating
Plumber · Newark, OH
Our verdict
Excellent workmanship and fair pricing, but inconsistent emergency responsiveness—one 2am furnace call went unreturned, creating doubt about their 24/7 promise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Newark, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently praised for professional, thorough workmanship; 3 of 5 reviewers specifically highlight technician expertise and attention to detail.
2 cited reviews
“Trevor came out today and was so professional and thorough”
“Plumber Garlin is amazing and very knowledgeable, very professional”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing transparency and fairness; came in under quote in at least one major job (gas line replacement with piping work).
1 cited review
“came in well under their quoted estimate”
Customer-focused values; reviewers describe the company as prioritizing customer needs and showing integrity.
1 cited review
“came in well under their quoted estimate”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Emergency after-hours call went unanswered with no callback at 11:30pm during an overheating furnace crisis—contradicts their advertised 24/7 availability.
“Called 24/7 line, but it went to vm with no return call”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had our furnace worked on, we thought it was fixed as it was heating. Then, when we turned it back down, it just keeps getting hotter. It is 11:30 at night and we are ready for bed but it is still over 80, and we cannot get it down. We called the 24/7 line, but it went to vm with no return call. Not very impressed at all.”
Positive
“Our furnace quit working again last evening for the third time. Trevor came out today and was so professional and thorough. We appreciate him looking and checking pretty much everything to insure us that it will keep working this time. Thank you so much Trevor.”
“Excellent work and service. They replaced all of our galvanized pipes, new faucet with new updated lines. Plumber Garlin is amazing and very knowledgeable, very professional and his assistants so helpful and friendly. Houston and Garlin have gone way above my expectations...awesome! So happy with them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 201 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Houston Plumbing & Heating?
Best for
- Budget-conscious homeowners
- Whole-house repiping
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Houston Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Newark · Frazeysburg · Somerset