All plumbers
HP

Hours Plumbing, LLC

Portage, IN
4(29 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

2 of 5 analyzed reviews document no show or estimate ghosting — for a 29 review plumber that rate (40%) is a significant reliability signal.

Trust Score: 0/100 · Based on 29 reviews

AvoidAvoid
4.0Google

Our Verdict

Not Recommended

#11 of 12 in Portage, IN

Best for

No standout specialties

Avoid if
  • You can find better-priced options nearby

Hire if: You need high-quality work that holds up over time

Hire if: You need transparent, predictable pricing with no surprise fees

Caution if: You need predictable, consistent service across every visit

Caution if: You want detailed upfront explanations

Caution if: You need airtight scheduling and guaranteed arrival times

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 29 Reviews Tell Us

Emergency Response

Solved a clogged sewer line in a cramped spot that 2 other companies refused, completed quickly — cited by jay mad (review 6c1GjrG1uOGFGoDbqA1Y).

Ghosted a customer waiting on a re-piping estimate for weeks despite multiple follow-up calls and texts — 1-star review (pCBphGKguW78APAPclad).

What To Watch Out For

No-show on confirmed 8AM appointment and sent to voicemail when customer called — documented in 1-star review (u39taasmwATgIocPrn3r).

Ghosted a customer waiting on a re-piping estimate for weeks despite multiple follow-up calls and texts — 1-star review (pCBphGKguW78APAPclad).

2 of 5 analyzed reviews document no show or estimate ghosting — for a 29 review plumber that rate (40%) is a significant reliability signal.

Communication

No-show on confirmed 8AM appointment and sent to voicemail when customer called — documented in 1-star review (u39taasmwATgIocPrn3r).

Ghosted a customer waiting on a re-piping estimate for weeks despite multiple follow-up calls and texts — 1-star review (pCBphGKguW78APAPclad).

Fast Responder

Customer reviews

Reviews from Google, Yelp & more

P
Princess Skyes

I asked Hours plumbing to fix some leaky pipes in the crawl space coming from my laundry room. He came out and was able to fix it the same day. Mr Sanders and his son was so nice and professional I decided to let them look at my bathroom and asked them about a shower project I wanted done. We ordered the materials right there and when they were delivered, he came out the next day and started the installation. Two days later I couldn’t be more happier with my new bathroom. I wish I could give them 10 stars!!!

C
Carolyn Shotwell

The owner 1st off is so professional! I had to have him rod my sewer and install new piping in my rental home. He was done in a matter of hours. Then I had him to install my shower and run the pipes for my new shower system he did a beautiful job. Then he recommend me a beautiful whirlpool tub that he installed. Only to find out it had a crack in it. He removed the tub took it back to the store. He had them to give me a new one (at no charge) and he came back and reinstalled my new tub. Did not charge me anything extra for doing it either. Made sure his workers respected my home when they were coming back and forth out my home. He did a grand job!

J
jay mad

Collin the owner of Hours plumbing came out to fix my clogged sewer line. They were able to rod out the drain which was in a very unusual and cramped spot that 2 other companies said could not be done and the other companies wanted to charge me a lot more. Hours did the work quickly and efficiently and most important professionally. I would definitely use them again for all my plumbing needs.

A
Alba Petucco

I called this company to do an estimate of re-piping a house I was buying. I sent my realtor across town to let him into the residence. The guy said he would send me an estimate. He never did. I called and spoke with him, I told him I am waiting on his estimate to make my offer on the home, with costs considered. He said he would email it. He never did. I called and texted and called for weeks with no answer and no return call. I almost lost the house to another bidder due to him lying and ghosting me. If he did not want the work or it was too big a job for him to handle, he should have told me so that I could have had a reliable company go out and do an estimate. Instead he left me waiting and waiting while he ignored my calls. Very inconsiderate and unprofessional!

K
Kyle

Setup a next day estimate / install for 8am as my current water heater began leaking from the tank and needed to be replaced. Was happy with the fast initial response/ scheduling, and what seemed like a fair estimate... currently being on 7/12 work schedule / nightshift... with 2 roomates I dont want having to take cold showers. No show at 8AM. Tried to call at 8:15am and got voicemail... tried to call again at 8:30AM, was manually sent to voicemail and then got a text that said "in route"... with no further communication beyond that... Posting this review at 10:35am (still no show) to make folks aware, and to say that if a company cannot show up on time, or even bother to communicate, then it clearly does not value its' customers or their time...regardless of whether it's busy, or not. I wouldn't waste your time, with this company...added txts containing timestamps and the listed # used.

Business details

Phone
(219) 670-5527
Address
309 W 47th Ave, Gary, IN 46408, USA
Hours
Open 24 hours

Service area

Based in Portage. Serves 12 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Hours Plumbing, LLC

4.0
Call