Hotline Plumbing
Plumber · Burbank, CA · Open 24 hours per Google listing
Our verdict
Owner personally jumps on emergency calls and techs solve problems faster and cheaper than competitors, often catching what other plumbers missed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Owner (Jiovanni/Giovanni) directly manages emergency scheduling and ensures same-day or rapid response—3 of 5 reviews highlight quick turnaround or owner involvement in urgent situations
1 cited review
“They arrived promptly within the scheduled time frame”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Recurring tech (Mauricio) diagnosed complex problems other plumbers missed, saving customers thousands in unnecessary work—2 reviews cite avoided upsells or corrected prior mistakes
Cited in 2 of the 5 reviews we analyzed.
Pricing consistently undercuts competitors on major jobs (water heater, cleanout, shut-off valve) while maintaining quality—3 of 5 reviews explicitly mention better rates than other quotes
Cited in 3 of the 5 reviews we analyzed.
Professional courtesy details noted in multiple reviews: shoe covers, clear explanations of options, punctuality, and finishing jobs efficiently (30 minutes for washing machine leak)
1 cited review
“They arrived promptly within the scheduled time frame”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Weekend and same-day availability demonstrated—1 review confirms weekend scheduling accommodation
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I originally found Hotline Plumbing on Yelp a year ago and they helped me with installation of our bathroom sink and replacement. Just this past week, I was able to immediately contact Jiovanni (Owner) and he had Mauricio come out to check our Washing Machine Leak, they arrived promptly within the scheduled time frame. Mauricio and his team were in and out in 30 minutes, he quickly assessed the issue and fixed it. …”
“We needed a new water heater, so we got quotes from several plumbers. We thought we had galvanized pipes, but Hotline Plumbing was the only one who knew we actually already had copper pipes (there were just some pieces of exposed galvanized pipes, that they also replaced with copper!). They gave us a great price. Mauricio and William are the best. They explain what they’re doing and why, they do everything the right …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 46 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Hotline Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Hotline Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Hotline Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Glendale · Panorama City · Mount Wilson · Calabasas