Hotline Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 46 reviews
Our Verdict
#2 of 16 in Burbank, CA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 46 Reviews Tell Us
Emergency Response
Owner (Jiovanni/Giovanni) directly manages emergency scheduling and ensures same-day or rapid response—3 of 5 reviews highlight quick turnaround or owner involvement in urgent situations
Emergency and same-day calls
What To Watch Out For
Not enough data to identify systemic weaknesses—one review mentions a minor scheduling hiccup (appointment missing from system) but owner corrected it same-day
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Pricing consistently undercuts competitors on major jobs (water heater, cleanout, shut-off valve) while maintaining quality—3 of 5 reviews explicitly mention better rates than other quotes
Professional courtesy details noted in multiple reviews: shoe covers, clear explanations of options, punctuality, and finishing jobs efficiently (30 minutes for washing machine leak)
Pricing
Pricing consistently undercuts competitors on major jobs (water heater, cleanout, shut-off valve) while maintaining quality—3 of 5 reviews explicitly mention better rates than other quotes
Customer reviews
Reviews from Google, Yelp & more
I originally found Hotline Plumbing on Yelp a year ago and they helped me with installation of our bathroom sink and replacement. Just this past week, I was able to immediately contact Jiovanni (Owner) and he had Mauricio come out to check our Washing Machine Leak, they arrived promptly within the scheduled time frame. Mauricio and his team were in and out in 30 minutes, he quickly assessed the issue and fixed it. Highly recommend this company and their team, they are amazing! Thank you again!
We needed a new water heater, so we got quotes from several plumbers. We thought we had galvanized pipes, but Hotline Plumbing was the only one who knew we actually already had copper pipes (there were just some pieces of exposed galvanized pipes, that they also replaced with copper!). They gave us a great price. Mauricio and William are the best. They explain what they’re doing and why, they do everything the right way, and they went above and beyond. They don’t try to upsell you on things you don’t need. They did a beautiful job and you can tell they take pride in their work. They even fixed some things that previous plumbers had done incorrectly. We’ll be using them for all our future plumbing needs, and I’ll be asking for Mauricio. Highly recommended!
I had a plumber from my home warranty company come out to address a whole house plumbing stoppage. He told me I needed a cleanout installed and was going to charge me something like $2700. I called Hotline, and they were going to charge substantially less. Geovanni fit me in same day. He sent Mauricio out who called me and let me know that the cleanout was already installed and so he was able to snake out the stoppage for a very reasonable rate - saving me thousands of dollars. They are honest, professional and skilled. I highly recommend this company.
I am so impressed by the quality of work done by Mauricio and William. Hotline plumbing had done a big job for my sister so I was hoping they could help us as well. Right from the start, Hotline plumbing was quick to respond to our quote request. Not only was the quote better value than competitors, they were able to come out on the weekend based on our schedule. They replaced our old water heater with tankless and also swapped out the sink and shower/tub hardware with matte black. All jobs were done so well. We were especially impressed by the small things they did like ensure they wore shoe covers inside our home and also taking the time to explain our various options. I will definitely be going back to hotline plumbing in the future and have recommended them to our friends and family. From start to finish we knew we were in good hands with Mauricio from Hotline Plumbing!
Hotline Plumbing did a great job with our main shut-off valve replacement and kitchen drainage pipe repair. Their tech was punctual and knowledgeable for the estimate, which was very competitive. While there was a scheduling hiccup on the initial day (our appointment wasn't in their system), Giovanni quickly stepped in and made sure someone got out to us that day to handle the shut-off valve, which was crucial for our HOA coordination. The rest of the job was completed by a friendly and skilled tech the next morning. Despite the minor scheduling issue, Hotline Plumbing rectified it promptly and provided excellent service. We're happy clients and highly recommend them for any plumbing needs!
Business details
Service area
Based in Burbank. Serves 20 nearby cities within 20 miles:
Hotline Plumbing