Hope Plumbing, Heating & Cooling
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 6453 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 6453 Reviews Tell Us
Emergency Response
Exceptional same-day and next-day emergency responsiveness—3 of 5 reviews explicitly praise fast dispatch
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Projects frequently exceed initial scope and cost—initial toilet clog evolved into major excavation work requiring customer cost-sharing to manage budget
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Highly skilled technicians who catch hidden problems and upgrade substandard installations—2 reviews highlight professional diagnostic and improvement work
Professional demeanor and customer care—technicians use boot covers, handle home respect, and remain calm during chaotic situations
Communication
Exceptional same-day and next-day emergency responsiveness—3 of 5 reviews explicitly praise fast dispatch
Transparent communication and flexible payment options—customers report detailed explanations, multiple options presented, and willingness to work around budget constraints
Pricing
Projects frequently exceed initial scope and cost—initial toilet clog evolved into major excavation work requiring customer cost-sharing to manage budget
Customer reviews
Reviews from Google, Yelp & more
Chris Davenport did a fantastic job. I had a sump pump ejection line separate in my crawl space. They dispatched Chris the next day. He improved the flexible discharge line setup I had with straight PVC. This is a very professional setup. He was professional and very knowledgeable. I am a mechanic and appreciate when a technician knows their stuff. Chris falls in this category. I would HIGHLY recommend Hope plumbing!
Jeff Ham (service technician) came to our house today and we had a great experience. He was able to come out the same day we called, which we really appreciated. Jeff was super nice and easy to talk to. He explained everything in a way that actually made sense and gave us lots of different options to choose from so we could decide what worked best for us. One thing we really noticed was how careful he was in our house. He kept putting his boot covers on and taking them off as needed so he didn’t track anything through the house, which we really appreciated. Overall, Jeff did an awesome job. He was friendly, helpful, and we’d definitely recommend him to anyone who needs help with their plumbing.
Had Cwinton come out and fix a pax pipe leak. He was pretty funny and chill, no complaints here. He did help point out some issues with the pipes having small ones go into big ones and then back into small which is a good catch and future thing we'll get fixed later but overall this was a good repair. The company seems nice and has good communication about appointments and questions. Got some before and after photos included but the after photo doesn't show all that got repaired, just the bit with the specific leaking spot.
Hope Plumbing is great. We have a membership with them so as soon as the basement flooded, I knew we would be in good hands. Despite the snowstorm, they came out to help us. The techs, Elijah and Alex, were able to get the diagnostics going right away and jump into our rescue. They were very upfront about options, pricing, financing options, etc. they went over our membership benefits, and benefit discounts and we were able to figure out a plan for them to fix the problem. Everything is working great now. They helped us with homeowners insurance people and contacts for the clean up and gave us recommendations for going forward. We are looking forward to them coming back next month to flush the pipes. Great service and great techs! They came out in a storm, and worked in the midst of all three of my children home, running around, as well as my two dogs. Thank you for your excellent service HP.
Hope plumbing has done a fantastic job working on my older home! What started as an initial toilet clog ended up turning into a much bigger project but all thanks to the many hands and crews that came out we got everything working and the water finally running freely! Thanks again to Cody, Tony, Vaughn, Lucas, and David, for their hard work with the installation and excavation. Thanks as well to Shannon for working with me and coming up with a plan that would work. Although it ended up being more money than I had originally planned Hope worked with me by allowing me to save money by doing some projects myself! Would definitely recommend Hope plumbing to anyone needing plumbing work done on their house! We also got a new furnace and AC unit installed and the HVAC team worked tirelessly all day to make sure that we had our heat back on and everything working as promised!
Business details
Service area
Based in Lawrence. Serves 10 nearby cities within 20 miles:
Hope Plumbing, Heating & Cooling