Hooten Plumbing Inc.
Plumber · Lampasas, TX
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Our verdict
Hooten Plumbing carries 21 five-star reviews against 6 one-stars. Praise centers on family-owned scheduling with Brandon and a crew that adds repairs mid-job; complaints describe a wasted scheduled day and a Friday gas-leak call closed for the weekend.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 28 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Crew offered to repair additional leaky spigots they noticed mid-job at the customer's request
Cited in 1 of the 28 reviews we analyzed.
Repeat customer cites Brandon's quick scheduling and quality work across multiple visits
1 cited review
“Brandon is very quick to respond and get me on his schedule.”
Tub faucet leak repaired by Brandon and Nick at a reasonable price
Cited in 1 of the 28 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Friday 9:30am gas-leak call resulted in no-show with no callback, shop closed for weekend
“Called them at 930 am they said they would squeeze me into their schudel and would call when they were on the way.8 hours later no call no show.”
Red flag
Customer placed on schedule for a specific date but received no call when crew did not arrive
Cited in 2 of the 28 reviews we analyzed.
Customer waited an entire scheduled day with no call to cancel in August 2025
Cited in 2 of the 28 reviews we analyzed.
Reviewer reports trouble reaching the office by phone during busy stretches
“I had a little trouble getting them on the phone, they must have been busy.”
Keep it in proportion: these concerns are cited in 4 of the 28 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The 5 star reviews must be from friends and family. I called these folks and they said they put me on the schedule for a specific date. I waited that entire day and not so much of a call to say “sorry we can’t make it today” or anything. Wasted a whole day!!”
“I called these folks once and they said they were booked, then I called them later and they said they would put me on the schedule for a specific date. That day came and went absolutely zero contact. No "sorry we can't make it today" or any type of contact. Very poor running of a business. Don't waste your time trying to get these folks to do anything.”
“I may update this review after I hear what the bill is: We'll see. Hooten Plumbing 1908 S US-281 Lampasas was asked to install two 3/4" copper tees but perhaps they don't know how to "sweat copper" or even the code approved easy to use "Push-on tees" like "Sharkbite" fittings which I actually had at home), and we asked for four quarter turn ball cutoff ball valves (valve stem packing on our old ones leaked), four …”
Positive
“Thank you for repairing our problem so quickly with courteous employees and a great price.”
“Craig and Reicher were very professional, and courteous. They did a great job! Thanks so much! Hooten Plumbing is the only ones we call.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Yelp surfaces a 1-star gas-leak no-show that doesn't appear in the 4.5-star Google profile aggregate.
Should you hire Hooten Plumbing Inc.?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Hooten Plumbing Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Hooten Plumbing Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Copperas Cove