Hometown Plumbing, Electrical, & HVAC
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Based on review analysis
1 concern
Zero transparency on pricing in any of 5 reviews despite plumbing work spanning pipe repair, fireplace service, and meter box replacements—this silence on a critical decision factor for emergency calls is notable.
Trust Score: 0/100 · Based on 1825 reviews
Solid pickOur Verdict
#9 of 13 in Bristol, TN
- Emergency and same-day calls
- Complex installs and remodels
- Whole-house repiping
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1825 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Pricing fairness dimension scored 0/100—no reviews mention pricing, costs, or budget, making actual cost competitiveness impossible to assess.
Zero transparency on pricing in any of 5 reviews despite plumbing work spanning pipe repair, fireplace service, and meter box replacements—this silence on a critical decision factor for emergency calls is notable.
Quality & Professionalism
Technicians named individually (Kyle, Dylan, James, Nic, Justin, Blake) consistently described as professional, courteous, and thorough.
Communication
5 of 5 reviewers praise responsiveness and speed—next-day service, Friday-to-Monday turnaround, and technicians working late to complete jobs.
4 of 5 reviews highlight technicians taking time to explain repairs, diagnose issues transparently, and break work into manageable sections.
Pricing
Pricing fairness dimension scored 0/100—no reviews mention pricing, costs, or budget, making actual cost competitiveness impossible to assess.
Customer reviews
Reviews from Google, Yelp & more
On time friendly knowledge. Billy spent a good 30 minutes or an hour going over all my issues and resolving 3 .he tolerated my pets as well .l plan to use hometown for pole replacement and meter boxs ... Mine are 40+ years or older .definitely needs a change ..thanks for my feeling of safety and wellbeing ...Many Blessings
5 stars plus!! I highly recommend Hometown to everyone!! They were so professional and caring from the beginning to the end!! They were able to come out very quickly give us an estimate and get us on the books! Shoutout to Dylan!! He came in and explained everything that they were fixing and got the job done! He was very friendly and didn’t mind me asking him a million questions and he answered them too!
Kyle was fantastic!! I had an unfortunate experience with a previous contractor/plumber/electrician. The worked before Kyle stated the lock that was placed (see pic) was to add extra protection from the pipes separating and I should never need to unlock it. Kyle had a laugh, because it’s not actually offering any protection or holding anything together at all. He was able to point out several issues and repairs we will need. He even broke it down into more manageable sections. Absolutely wonderful experience! Thank you Kyle. As for me I have some repair scheduling to do with Hometown!
I had such a good experience with Hometown Plumbing from the very start. I was able to get service the very next day and the professionals that came out to work on my home were excellent. James did a great job of explaining everything that was going on Nic continued working late into the evening to get our water back on. He even returned to fill the trench and finish up all the final touches. Great service overall and I've very happy with what I've experienced.
I really appreciate the professionalism that I received from hometown plumbing and electric. Justin and Blake were top notch. I had an old gas fireplace that had not been ran for years. It was no time at all that they had it up and going. They were courteous respectful and very clean. I had called Friday to see if I could get it looked at and they were here by Monday very fast service thank you again Michael Fuller
Business details
Service area
Based in Bristol. Serves 2 nearby cities within 20 miles:
Hometown Plumbing, Electrical, & HVAC