Holt Plumbing Company

I had an exceptional experience and service from Holt Plumbing. Geoffrey, our service technician, was highly knowledgeable and helpful in addressing all of our questions and concerns. His expertise and assistance were instrumental in my decision to write this review and share my positive experience with Holt Plumbing. If you require plumbing services, I would not hesitate to recommend Geoffrey and Holt Plumbing.

Geoff & Gabe was so polite and very respectful.They Kept me updated with everything that they were doing. Highly recommend.

Great plumbing company. They did lots of jobs for me in Madison, TN to get our new home ready. They replaced my gas hot water heater, installed a main water shutoff (Flo by Moen), adding a mixing valve, installed a garbage disposal, and ran a water line from the sink to the fridge. They were able to take all my information over a text including photos of the work to be done which was incredibly convenient because it saved time on scheduling someone to come out for an estimate and then come back for the final work. The pricing was fair and reasonable. I would definitely work with Holt Plumbing again in the future.

Response to the owner's comments: Thank you for a response that has most of the facts skewed. You're trying so hard to sugar coat your toxic business model of excessive price gouging ! Sadly, you don't know any other way to do business. You do very well at trying to justify additional perks that were either not asked for or, unnecessary with the intent to drive the price higher. The items you mention ie pictures, email address, removing the meter box, seed /straw /dirt and more turned out to be a hilarious joke. None of it was relevant. I shared your antics with several other honest & credible plumbers and they all got a good laugh from it although, they really didn't appreciate the bad reputation this gives the plumbing trade. The areas you didn't, or couldn't address are: starting the job (shovels in the dirt) without providing any quote; then your so-called 'techs' ( that could barely speak english) gave a firm quote of $795 ! Not the price range you claim. Here are the factual results of the job: the area to be cleared out consisted of 1 sq ft. patch of grass and half a pail of dirt; no removal of meter box; time to complete was 90 min.; cost was $300 !! So you see Mr. Owner, my initial review was spot on. If anyone reading this is still skeptical, go ahead and use them. Best of luck.....

To respond to comment below, that is false. Had Sarah returned any of the 7 calls to me or my contractor before 350 on Monday, she would have known that I was paying for it. Further it took 4 hours to get her to revise the contract (which was just a simple name change). Sarah is completely unprofessional and needs training. First off, let me say that the people doing the actual work are fabulous. They are polite, hard working and explain all the issues... The administration staff however is horrific and I would give them negative stars if I could. Firstly, they overbooked themselves twice and my contractor had to call a number of times to get them to show up when they said they would. Similar to Elizabeth N.' and Hunter c's experience below. Lastly, we had a complete backup happen over the weekend, they came out promptly Monday morning... identified the problem and I asked for a quote that day to get everything fixed Tuesday - my mother has health issues and this was creating a major problem. Their administration staff ignored my (and my contractors) calls multiple times - specifically Sarah - until 10 minutes before they closed. She then proceeded to be incredibly unprofessional every time my contractor and I tried to get on the schedule for Tuesday. They finally fixed it today, and again, the actual workers are great... maybe invest in some training for your office staff as they clearly need it.

Zero stars. At my rental property the tenants called with a back up water issue in the bathroom. I called Holt upon a recommendation. They came out, did extensive work declared the issue resolved and billed me over two hundred dollars. The next day my tenants called back and it was backing up again. I called Holt they sent a crew back out, declared the problem resolved and billed me another two hundred dollars and change. This time I was billed $400 dollars for the call, additional $200 for the camera they ran through the pipe to see exactly what the problem was. As it turns out there was a crack in the main drain going to the street discovered by their camera. WHERE WAS THE CAMERA WHEN I WAS BEING BILLED EACH TIME THEY CAME OUT AND "RESOLVED" MY DRAINAGE PROBLEM? The first two or three visits they couldnt have solved the problem if they had wanted to. So the customer gets charged for each visit whether they fix the problem or not. It seems the idea is they will eventually get it right and you continue to rack up bills until they do. Did I mention I had a heart attack during this? When calling for the third trip out, Holt insisted I must come to the property for them to do anything. I had been home from the hospital for 3 days post quadruple by pass surgery, but if I am going to get my tenants taken care of I had to come. I did. My wife drove me over there and I sat in the truck and ok'd them to run the camera to see what the problem was. After discovering ..."oh the main line is cracked Mr Lowry....." So I was expected to pay $1300 in previous bills that were never going to fix the problem then another $2700 (the estimate they gave) to actually fix the problem they said twice before had been fixed. Look, anybody can miss one. But to charge a service call to come out time after time to fix the same problem isnt good business practice and to say the least Holt will get no more business from me and I will steer anyone I come into contact with away from them. (I hired a separate company to fix the main drain. Holt didnt offer nor would they take any of the service calls off any of the original bills). Maybe thats the way plumbers operate, but none of the ones I have asked since this occurred. Tomorrow I will write a check to Holt Plumbing. It will be in excess of $2000 for work they never completed. According to their lawyers, this must happen or I must face the consequences. I had previously sent them approx $700 to cover a service call, materials and the camera charge. That seemed fair to me but their lawyers didnt seem to think so. I just completed my cardio rehab yesterday. My health is much much better. I have never had this type of problem with anyone in the trades but Holt Plumbing has given it a black eye.

I'm giving one star because you can't give anything less than that. Hired Holt Plumping to put a gas line into my house and they did a horrible job. They put the piping in too high on the house even after instructing them to install it lower so that it was less visible. They had to take it all down and redo the pipe and they even admitted it didn't look good and apologized for doing it that way in the first place. They drilled, or should I say attempted to drill holes in my brick exterior to secure clamps around the pipe and the pipe was still hanging off the house with broken screws in my brick (which I have pictures of). I was told by the city that the line had to be pressure tested before they would set the gas meter and the technician said he had had never heard of that and basically charged us for 8 hours of work (and they weren't at my house for 8 hours) and left us with a job not complete. We had to call the company and talked with David, who is supposedly a manager, and he sent the same guy back to my house to do the pressure test, secure the pipe to the house properly and cement in the holes that they left all over my brick. Needless-to-say, the tech could barely look at me having to come back to pressure test a line when he said he never heard of it. The pipe still remains attached with broken screws and he just smeared cement all over my brick, so now it looks worse than if they just would have left it alone. They left the site a mess...broken screws, clamps and blue pipe sealant spilt all over my aggregate sidewalk. The tech even had to ask me for a bicycle pump and the manager said he was with him when they loaded the truck with the air compressor, what a joke. The manager didn't apologize for the lack of care taken to our property or offer any sort of reimbursement for the terrible job that they did. Based on our experience, I can't recommend Holt Plumping for a gas line installation.

Like many of the other reviews say, don't use Holt Plumbing. We called them when our shower water flooded our washer, figured it was a clog. One of their techs confirmed there was a clog in the main line and he came out here THREE times and never fixed it. He claimed he cleared it each time yet after each visit, something was actually WORSE. Another plumbing company came out and was able to clear it and video inspect to see that it was in fact cleared. Holt's tech never had or even mentioned a way to confirm it was cleared, he never pulled anything out with his cable and just guessed that he had it. So not only did he not fix it at all each time, he made the problem significantly worse, affecting all other sinks that were previously fine. On top of that, he was unprofessional, nicked my door and cabinet, tracked mud and dirt everywhere, was more interested in socializing than doing his job, and was overall incompetent and disgruntled. He obviously didn't care about properly doing his job and put in the least amount of work/effort possible. Holt has a recording when you call that talks about their standards and handpicking their team members--so if this is the kind of tech they thoughtfully select, wow! Our experience in contrast with a different company was night and day--they offered expert advice and opinions, were professional, competent, fixed the problem and were able to confirm it was fixed through video inspection, which also gave us a helpful understanding of the health of our pipes. Holt refused even a partial refund for their lack of job completion and competency. Pass on Holt. UPDATE 4/23: This review is being updating to reflect that David Holt reached out to me directly and apologized for this incident and is issuing a refund. While their service was a headache and unfortunate, I appreciate his personal call and how they are rectifying this incident.

I contacted holt plumbing company to replace plumbing from my basement to the sewer after I had a sewage back up. They came out to inspect and told me the job would cost approximately $3,000, which was less than I had been quoted by another company. So, I agreed to work with them. They came out and dug up my yard and then called me to tell me the sewer was three times further from my basement than they initially thought and so the job would cost nearly $10,000. I could not understand why they did not know the distance from the original inspection (the other company to inspect and provide a quote clearly did). I told them to stop work and I would need to go with the other company. Not only was the other company's quote cheaper, but they offered financing (which Holt did not and I did not have cash available to pay for a job more than three times what I anticipated). They left me with my yard dug up and did not do any work that was of value to me. I paid the other company in full for the job (no surprises). Holt then billed me $2,000 for the time spent at my property. I emailed with them several times explaining why I wasn't going to pay anything more than an initial consultation fee. And they sent my account to collections, creating a problem for me going forward with additional home repairs. I do not appreciate that Holt lied to me, attempted to extort me into overpaying for work, and then screwed me over when I didn't comply. I would never work with them or recommend them for any project.

I called Holt to have them install a new drain plug in my jacuzzi tub and a service agent was sent out to provide a free estimate for work needed to sale the home. Low and behold, the technician showed up to my address and assessed the issue. The technician stated that this was a two man job that would require cutting a hole through my garage ceiling in order to replace the drain plug. Additionally, he did not arrive to my home with the equipment needed to properly fix the issue. Then he went on to say that he would have to reschedule the appointment when another technician was available to assist with fixing the issue. I expressed to the agent again that I needed this work done quickly. An appointment was set and the agent did not show up on time and I called Holt to cancel the appointment. Then, I called another company who came out and fixed the issue in 30 minutes on one visit. A few weeks later, I received a bill from Holt for services not performed as they have ill trained staff not well versed in customer service. I called their office and asked to speak to the owner and a lady by the name of Lisa hung up in my face when asked for clarification of the bill. I immediately called back and she put me through to the owners voicemail requesting a call back. To this date, I have not received a call back: but follow up letters requesting payment for services not performed on a call for a free estimate i never received.

Called on Saturday morning about a less-than-2-year-old ECO Smart Electric Tankless water heater than was making a banging noise, but was still working, so agreed to Monday appt. By the time James got here on Monday, the unit had stopped working. James did all of the suggested troubleshooting without success. Called technical support (which is only available M-F, 9-5 (which is an issue in itself . . . ). Had to order parts which took several days to ship. I know that James spent a minimum of 3 hours on the phone with technical support (more than half on hold). James and HOLT staff communicated with me at least once each day to update me on status, even though it was completely outside of their control. Once parts were received, James replaced, tested and tested some more. I could not be more pleased with the customer service and attention that I received from James and the office staff. Not only that - I was shocked - let me say again - SHOCKED at the total price. They did NOT mark up on parts (I know this because I checked), and I was probably only charged for about half of the time that James actually committed to this project. The Electric Tankless Hot Water Heaters are relatively new, and pretty tricky. I appreciate the fact that HOLT Plumbing did not use my service call as an 'opportunity' for exposure to this new technology. They've got a customer for life.

We had a hot water leak in the slab. American Leak Detection uses sound to locate leaks. They located the leak under the slab between the laundry room and a closet on the other side of the laundry room wall. They recommended opening the floor and walls in the closet, because it would be cheaper than destroying tiles in the laundry. Holt sends the proposal, which is way over priced, and says they plan to rip up the laundry room floor. I tell them to start in the closet and they disagree and try to overcharge me for starting in the closet. I allow them to break up my laundry room floor and they can't find the leak. Once they move into the closet, they find the leak right away. They needed two guys and should have only been one. They took all day to complete the work. Then the concrete patch to refill the hike in the slab was terrible. They didn't leave a smooth surface, so I had to chip it out and re-pour to get a smooth surface ready for tiling. I never received any apology or compensation from Holt. As commented before never use this arrogant, expensive, poor customer service, slow, unprofessional company. Hiller plumbing is the way to go.

This has been a miserable experience. They did a decent job replacing a hot water heater, but on 4 separate trips out to service a sewage pump in the basement they have completely failed to repair the issue. When I called them the first time I made a point of saying that I needed the sewage pump to be completely fixed, no matter what it took. They assured me they were experienced in fixing these types of pumps, but after 4 trips there is still sewage gas leaking out into the basement. I've spent $650 so far and now on the fourth trip they say that "the lid to the tank is rotten" and they want me to spend another $585 to repair that. I had Hiller Plumbing come out and look and the guy said there's nothing wrong with the lid at all. The worst part about dealing with Holt Plumbing is that once you have an issue, they go completely into silent mode. No one will return your calls or emails. When I do talk to someone they then say things like "well, we don't guarantee any work on those sewage pumps anyway." This is after the fact. They neglect to tell you that before they send you a bill for the previous work that didn't fix anything.

My family has used Holt Plumbing for years. They are our trusted plumbers and have always provided the best service. Not only is their work superb, but also their plumbers are the nicest, most trustworthy employees anywhere. On 9/22/2023 Kyree and Geoff came to my house to diagnosis an issue in my master bath. It appeared as if there could be a leak from my upstairs shower through to the ceiling of the master shower. Black mold had formed in the same area twice. Because I know Holt Pumbing to hire only the best people, and because I could tell Kyree and Geoff were nice gentlemen, I left and went to the gym while they were working. They cut out the small area to view what was going on. Fortunately, there wasn't a leak and it was probably how the vent was venting the moisture. They also cleaned up any debris from their work. They only charged me the minimum for an hours work. I am so grateful for their honesty and thankfully, I won't have a huge bill as I thought could occur. In this day and age when you can't always trust, I thank goodness to be able to rely on Holt Plumbing.

Geoff and Gabe showed up about 10 minutes early - it's certainly a nice start when we've all experienced having to wait until later in the window of time a company gives you. I wasn't aware that this property's driveway was north facing after these ice storms.In nashville, the driveway was still completely frozen. Not an issue for these guys.They took it in stride, had a shovel to chip a safe path for them to work and went about their business. I'm so pleased with the work they did. My tenant has been patient with these unexpected plumbing problems because I have been responsive. This team helped me continue to deliver quickly considering a somewhat "delicate" plumbing issue. I'm going to have to have additional plumbing done and I plan on using Holt/these guys to do it. Professional, kind, polite. thorough and not hard selling. Educating me with the problem and offering options. That's all one could hope for. All that in below freezing temperatures? Thank you!! Thank you!