Hines Plumbing Inc
Plumber · Portage, IN
Our verdict
4.7★ across 81 reviews; 5 analyzed all 5-star with perfect consistency. Staff named repeatedly (Jack, Sam) — burst pipe on-call response at night, water heater installs, sump pump, well-tank work all cited. themeCounts: professional=5, fast_response=2.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responded overnight for a burst main water pipe, fixed it same morning and stayed until city restored water — cited by Tracy Perry (HaiSbE924X4SrKRqmQhv).
1 cited review
“In the middle of the night our main water pipe burst and city had to turn off our water. Jack and Sam came early morning to help assess situation and recommended a restoration company to begin damage assessment and repair.”
All 5 analyzed reviews cite professionalism (themeCounts.professional=5); specific named techs Jack and Sam praised across multiple reviews (PGw2onPhInYuYe0lqMIa, X62tq0H0zFBMd7svu0gx, HaiSbE924X4SrKRqmQhv).
3 cited reviews
“And it didn't cost me thousands. Honest good work to the entire staff at Hines Plumbing.”
“Jack and Sam were awesome, incredibly knowledgeable, and went above and beyond with some of the quirks that presented themselves during the job.”
“In the middle of the night our main water pipe burst and city had to turn off our water. Jack and Sam came early morning to help assess situation and recommended a restoration company to begin damage assessment and repair.”
Went above and beyond on quirky well-water tank job with unexpected complexities at no extra charge — cited by Timothy Harnew (X62tq0H0zFBMd7svu0gx).
1 cited review
“Jack and Sam were awesome, incredibly knowledgeable, and went above and beyond with some of the quirks that presented themselves during the job.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I had Hines come out and fix a drip coming from my well water tank control box, as well as install a larger whole house filter for me. Jack and Sam were awesome, incredibly knowledgeable, and went above and beyond with some of the quirks that presented themselves during the job. Would absolutely recommend this company and plan on using them again in the summer to upgrade some outdoor water spigots. Kudos to Jack and …”
“100000☆s for the entire staff. First there's Stephanie. She was the friendliest and most courtiest receptionist I've ever spoken to. Next there is Jack, again friendly, courteous and on time. Finally there's Sam. He did an excellent job completing the task at hand. And it didn't cost me thousands. Honest good work to the entire staff at Hines Plumbing. I recommend then for your plumbing needs and wants for an …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 81 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Hines Plumbing Inc?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Hines Plumbing Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Hines Plumbing Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Valparaiso · Portage · Chesterton · Kouts