Hiller Plumbing, Heating, Cooling & Electrical

Andrew and Thomas were great. They were prompt, professional, and fixed a challenging drain issue quickly, not long after we first called Hiller for help. We will definitely be using Hiller in the future!

Gary and his crew did a wonderful job replacing all the old iron pipes in our house. He explained every question I had. Very courteous and professional. I envisioned a black mess from the pipes, but they left no mess clean as before. Gary stayed afterwards to check on everything and answer my questions before he left. My wife and I are happy with his work. We will be choosing Hiller again.

I am grateful to have hired Hiller. The reason I feel this way is due to the personnel that came out to assess and recommend the project to be done. I found the explanations realistic and the ease of communication and financing a def plus.

Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera. Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were cast iron and they were no good. There needed to be a clean out outside the house and that the line from the house to the city's main line was blocked and needed replaced. The roots of the tree in the yard was the problem. Total cost == 6550.00. YIKES! I then called another company. Rapid Response Plumbing. Lets say Mark was awesome. He pretty much gave me a quote over the phone!! He looked at the pipes, and said nothing screamed at him. Told me before he will do any work that, the city should be called. He was 90% sure that it was the city's problem not mine. And it was!!!! The city came the next day and fixed the line. Hiller NEVER said one word about the city. So now I don't need a plumber for the blockage issue. So if I would have gone with Hiller (who likes to upsell EVERY service they provide) I would be out $6550.00. But Im glad I didn't, because now Im out a phone call. Which would you do?

Only use if an absolute emergency and no one is available. Workers were professional but office staff was snippy. Also told there was a rebate advertised but per manager, we weren't entitled to it. Once unit was installed, they had to come back out twice to fix the issues.

My review of Happy Hiller as a new customer. It is that time of the year when we were needing to get our HVAC unit serviced. Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller. I had read mixed reviews so we thought we would give them a try. They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after 9 AM the technician was on his way. Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way. We have not heard from anyone and not seen anyone. We really need to be leaving soon so we call Hiller. I get a rep on the phone who looks into the issue. The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule. First off, I was just called a few minutes prior to that stating the technician was on his way. I received absolutely no call after that. No call stating they were running late, no call to reschedule. I asked what number they called and left the voice mail. They provided my number. Ok, I received their call after 9 AM. First off, why would you say he is on his way then secondly, "call" back later to reschedule. I didn't believe any of it. The call rep seemed to get very irritated towards me and was very short with me. She was less than friendly at that point. I was very nice to her, not upset, very calm tone, just wanting to find out what is going on. I stated if he isn't on his way then I would like to just cancel the appointment. She reached out to him and placed me on hold. When she came back he was going to be here in 10 minutes. That was fine. I said that was fine and thanked her. He arrived in 10 minutes. He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude. He first asked me if I was interested in the Happy Hiller Club. At that point I would think about it, this experience isn't going great at all I am thinking. This is more than 3 hours after I was told he was going to be here. Yes I was waiting 3 hours from the "I am on my way" call and 2 hours late with no, "I'm sorry I am late". Technician acted like nothing was wrong. Techician went to work on the HVAC. Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found. Stated he could replace the part. It would cost $199 for him to do it and $6 for the part. I asked him what was all included in the $199. He seemed to get very agitated when I asked him. He said "Well it is for me being here, my time," Ok is this where the Happy Hiller "True Tranparency Pricing" comes in? The least I would have expected, since I never got an "I am sorry I was late" or 'I was backed up" (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience. I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer. You want the customer to have the best experience possible. No one tried to make anything right here. I asked the technician if I can have a copy of what was done. He stated they do not provide copies of the work that was done. He never told me what he did even when I asked. Kind of avoided the question. Just told me what needed replaced. There is no "Transparency" here. Would I just Happy Hiller again? Based on this experience no. Would I recommend? Based on this experience no. No notification of being late, no appologizes for the inconvenience. Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late. Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong. There were no phone calls or voice mails to reschedule. They never tried to reach me to notify me that they were going to be 2 hours late.

On the recommendation of Dave Ramsey, I enlisted their service to clean / service 7 units. The cleaning was done by 2 techs. The second tech and cleaning I have no problem with. The first 6 units 1 tech was scheduled, he showed up and had no idea he was doing 6 units, he called dispatch and they had 4 people scheduled over the course of 3 days to do these units - I was taking 1 day off work to get these done, this would not work. He got done with 5 of them in a rather short amount of time, I'd shown up and cranked the ACs down and did what needed to be done by someone with a key (that was me that day). He recommended replacing a single pole contactor (~250 labor for a 6 minute job and a $10 part) and replacing a couple of capacitors (which were fused together with gunk) - I let him do the capacitor job and discovered unscrewing 2 screws that held the capacitors down and plugging 3 wires into the new capacitors and screwing the 2 screws back down was costing me $175 labor. This was accomplished in under 10 minutes. Cut to a month later - one of the units goes out, my handyman has with him that day an AC guy, they go over and inspect the unit and discover it's about as filthy as can be. Just completely covered in dirt. Had not been cleaned basically. The problem was something simple, ac guy fixed it and did a quick inspection of the other 3 units that were at that location, none were clean. The others were not all that dirty, but they sure weren't recently cleaned. I call up, cancel my service that day, leave a complaint about the situation. next month rolls around and I have another charge for the units, call back this time irate and ask why it wasn't canceled. They have a record where I called in but nothing, no complaint, no request to cancel, etc. I tell them to reverse the charges and get me a manager. 2 days later I get a call from a manager, I tell him the story, I'm offered a refund on the cleaning and putting a note in my file to only send senior techs. A fairly long discussion ensues, not heated, about why I cannot continue on with them. The reasons involving extremely inflated service rates charged by people who evidently are not doing the work, I'm offered a refund of some sort, I start forgetting the details here but I never saw it. for 5 more months I get calls to schedule my ac maintenance, I call into Hiller 3 more times in an attempt to get my number blocked from their automated notification machine, it finally gives up at 1 year after I signed up for them. AC tech from the first job was in the neighborhood of the unit done by the other tech, he looks at the job and says it's fine. So they got 1 out of 7 right. Yesterday I got in the mail the letter spam claiming my Happy Hiller Club membership was about to expire. Also, during this time I was under the impression that they would do some sort of plumbing check, this never happened and I have no idea what that was about. Check some of the negative ones on google, you'll get an idea what the non-5 star service has been like. That's all I saw on review sites at the beginning of 2010, now most everything is positive. Maybe it got better in the past year, or as someone suggests perhaps there really are a bunch of fake reviews, or maybe I was just that one customer they let completely down, but they cost me money, time, and trust.

If you want to be left in the heat, your service to be dragged on for weeks, and the added benefit of ridiculous pricing, Hiller is your place. I started my Hiller journey on Friday, April 29th. I was told that my HVAC issue was actually an electrical issue, so I called a Hiller electrician. He told me that it was an HVAC technician issue, so after paying $70 to the same company who would ultimately end up attempting to fixing the issue, I had an HVAC technician come out the same day. This technician told me that it was an electrical issue. So begins the runaround. The HVAC Technician tried anyway to fix a few things while Facetiming his supervisor, but unfortunately no results. I was told that I would be contacted first thing Monday to fix the issue, but never heard a word. I called back on Tuesday, May 3rd, to see what was happening. They told me they tried reaching out on Monday via phone and email. This is a lie. I was never contacted and had to call them back to finish the job they began. I was then told that they couldn't fit me into their schedule until Friday, May 6th, one full week after my initial appointment. Please keep in mind the second floor of my house still has no AC. On Friday, May 6th, a Technician and supervisor came out to my house and worked on the HVAC system until 5pm. I was then told that they fixed the original issue, but now have a different issue that would need to be fixed. Still no AC. They couldn't fix the issue that night, but I was told that I could pay an extra $300 to have it fixed on Saturday. I'm not made of money, so I said I would wait until Monday. They agreed. Monday, May 9th, I received a call stating that they couldn't fix my HVAC until Thursday May 12th, due to waiting for the part to ship. Which is odd, because I could have paid $300 extra to have it fixed the previous Saturday. Was the additional $300 to pay for express shipping, or for the labor of a company who advertises 24/7/365 service? I'm not sure, would love to get to the bottom of that one. Thursday, May 12th, I'm scheduled for a technician to come between 1-3pm. at 2:30 I was told that it would now be closer to 4-5pm. At 6pm I call to see why no one is here, and why I have not been updated. I was then told that 7pm is when I could expect someone. Call back at 7pm, now 9pm is the earliest. Never mind, now it seems like they won't be able to fit me in until Friday May 13th. They can't even give me an appointment time on Friday, they say that I have a "work in" appointment, which means that if a technician has time between scheduled visits they will swing by my place. How is this possible when my scheduled appointment the day before was missed due to no fault of my own? The questions are starting to pile up, and all I'm left with are vague answers and the comfort of an 80 degree house. It is now Friday and I speak with customer service. All they can tell me is that it looks like they will be coming today. They offered no other solutions except "I hope someone will be there soon". No one ever came. At 5pm I called back to cancel my service. Overall I am disappointed in the lack of professionalism, accountability, and customer service of Hiller. I would ask for help from literally any Joe Schmoe with a wrench before dealing with anyone from this company again.

It's August 16, 2024, and once again the AC unit that HIller installed at our house has broken down. In JULY 2023, it took them about a month to "fix" the new unit they had sold us. It was under warranty so we stuck with them doing the "repair" because we shouldn't have to bear the cost of a new unit breaking down. The first 2 weeks they kept sending incompetent repairmen who kept changing the circuit breaker. Even I know the circuit breaker isn't the problem if it keeps tripping - it's a symptom of the problem. Then they tried to blame power surges - please. Ultimately someone with more experience and/or sense came out and said the compressor had failed. Then we had a 2-week wait - with very little communication from them - while they got the part back in stock. July 2023 was miserably hot, and so were we. For all this headache, we were given a free one-year membership in the ironically named, "Happy Hiller" club - fat lot of good that did us. Fast forward to July 28, 2024 - 5 days before our annual vacation - and of course, the exact same unit failed again. When we called, we told them to go ahead and skip sending an inexperienced tech so that we could bypass the part where they try to blame the circuit breaker and to please look at the notes from last year re the compressor. To be fair, they did send us someone who seemed knowledgeable. He confirmed the compressor needed to be replaced - again. He mentioned that there might have been an issue with the way the wires were arranged when it was replaced in 2023 and possibly they had installed the wrong filter which was letting too much condensation build up - possibly shorting out the unit. In a nice improvement to last year's service, they brought in a portable unit which helped a bit. However we had to leave our pets in the house during the hottest week of 2024 so far. I wouldn't say it spoiled our vacation, but the anxiety and last-minute scrambling certainly took the shine off it. It's now August 16, and we are still waiting for them to get the part in. They told us the part just might come in while we were away - once again, not our first rodeo waiting on Hiller to get a part for this unit so I didn't believe that for a minute. I bet it's going to take at least another week to see this unit repaired- so congratulations to Hiller for potentially exceeding the repair time from 2023. I tried to get on their website to send a complaint to "Mr Hiller" (I'm sure it's office staff that fields those complaints. Highly doubtful he sees them), but McAfee is telling me their website connection is not secure. I went to Facebook, and they have all kinds of cheery posts about tagging them at the TN State Fair. Meanwhile we sit in 90 degree heat - having to call THEM to ask about when this will be fixed again. After asking a few contractors I know, my opinion is that either they sold us a lemon of a unit and/or the guy who worked on it last year didn't do a good job. Anyone want to make a wager on whether the unit will fail during the first hot week of 2025? "Happy you'll be or the service is free" is their motto. Please. Bigger is not better folks.

Utterly disappointed with the lack of honesty from the technician and manager at Hiller. When our central air went out around 5 PM in extremely high temps, we called several places and the only one that would come out right away was Hiller. The young man was nice and polite, but we eventually found out he was horribly dishonest, along with his project manager. They almost scammed us with their dramatic performance, leading us to believe that our central air unit had burned up and they had never seen anything like it. We were told how awful it would've been if we would not have called them right away and they kept saying they had never seen anything like it. the young man insinuated that our house would have burned down if we didn't get a new central unit right away. He even said that they could haul away the old unit to "be safe". The quotes we were given were between $14,000 and $18,000. The next morning, we decided to make arrangements with our special-needs child and our dog so that we could have more time to make a decision and obtain other quotes for the work. Suddenly, they were willing to come down about $5000, but for a lower quality unit. Then when I indicated we did not want all the bells and whistles, they offered to take $1000 off for something that was covered by the manufacturer for 10 years. It was not costing them anything extra. Apparently they must've thought that because I'm a woman, I am stupid. They tried to cheat the wrong person. Our neighbors gave us a recommendation, and the guy came out and looked at the unit and then quoted us $6900 to replace it. he didn't open it up to see what was wrong with it because my husband had told him what Hiller had said and he just quoted for the new unit. He was assuming Hiller had been honest. We were in complete shock at the price difference between this guy installing the same brand central air unit as Hiller, but for $11,100 less!!!!! It even included the same warranty. We then took a recommendation from a friend and the guy does not advertise because he is strictly by word-of-mouth and keeps very busy. We could definitely understand why he didn't advertise, as we were pleasantly surprised to find out that he didn't lie about taking off the panel and looking at it. Hiller's tech and manager both lied to us and said they looked at it and everything had burned up. The truth was that there were two wires that needed to be replaced in our unit and it also needed to be serviced. What had caused the central air unit to go out was the cap had slipped off of two electrical wires and they had touched, causing the electricity to arc and shoot out the side of the central air unit. The arc of electricity created a tiny hole, but nothing really noticeable or serious. This guy had the unit up and running (fully serviced) in 30 minutes to the tune of $125. Shame on the guys at Hiller for trying to scam us!!! Do NOT use this company unless you have money to just throw away.

Well, where do I start Mr. Hiller. First, about 2 months ago lightning struck my house and I called Hiller had a great tech come out,he figured it out in 10 minutes and I was only charged a service fee. Fast forward to last weekend when my water pressure disappeared. Who do I call but Hiller since I had a great experience with the electrician. The plumber Jeff came on Monday and he is nice enough. I work from home on Monday so, I let him do his thing. He's done with his assessment and he comes back to tell me all that needs to be done. I ask for an estimate and he figures in his head 2,000 to 2,500. I say ok and continue to work. Well, he is talking to his project manager on the phone in my kitchen and I hear him say, "make sure you offer her this." I knew then that they work on commission. Jeff calls me to the front of the house and explains its now $2,800.00. He puts the project manager on the phone and I said if I spend $2,800.00 on this how am I guaranteed this is the problem. Project Manager states," you have my most senior tech at your house." Project manager tells me per my tech your plumbing needs to be replaced, hot water heater taken out and drained, dry wall cut, etc. They wanted to schedule the work to be done on Wednesday. I tell them Im getting a second estimate. Today I call 615 Plumbing. Tech Drake comes to my house and figures the problem out in no time. My water pressure valve is old and needs replaced, the galvanized pipe does need replaced and the water at my meter wasn't turned all the way on. Total cost $350.00 to $400.00 estimate. I said Drake since you have been so, honest with me I want you to do another job for me, replace my garbage disposal. By the way Drake said house piping is perfect and plumbed to spec. and the only pipe needed replacing cost $99. My house was built in 2005. I believe in capitalism Mr. Hiller and you can charge and do what you want with your business but the great thing about capitalism is I get to chose who I want to perform the job. You lost business and I was lied to and was getting ready to spend thousands on a job repair that didn't need to be done. 615 Plumbing got my business and had extra services done and it cost me $672.30. Just think Mr. Hiller you might get even more business if your techs didn't work to upsell. From 615 Plumbing Services Fixture Replacement - Garbage disposal $299.00 Installation of a 1/3 HP garbage disposal including drain and electrical hookup. 2 yr parts and labor warranty. Fixture Replacement - Install Pressure Regulator $349.00 Install pressure regulator on water main with a new 1/4 turn whole house shutoff. 2 year parts and labor warranty. Remove Galvanized With 3/4 Pex 1 Yr P/L Warranty $99.00 Custom Description Subtotal $747.00 Discount ($74.70) Amount Due $672.30

One star - is generous. I am posting a follow-up to a review originally posted on 9/23/19. As a recap: Hiller installed a new HVAC system on August 26. Due to the lack of planning, my attic door/stairs had to be ripped out. This resulted in a crack in the door, broken trim, obvious nail holes, and many scratches. After over two weeks and several emails, I posted a review which finally got a response. The contractor was scheduled to return and, while he was late, he arrived and replaced the door/stairs. He also ignored my repeated requests to leave doors closed and to not go into rooms. After going into my bedroom for the third time, I told him it was unacceptable and made it clear that he needed to finish and leave. He became angry at me - yelled, threatened, and slammed my front door multiple times. After he screeched out of the parking lot, I was upset and almost hysterical. The next morning, I called Hiller and spoke with Paula in customer service and she said she would look into it and call me by the next morning. She never called and, although I received a call the following week from the original project manager - John Pickle, I was left within any resolution or even an apology. A week later, Tony Polendo - Hiller's district manager for Nashville, contacted me to discuss the issue. After a few days, he sent me an email telling me that the contractor had never had any issues or complaints about the employee who was in my home but a note would be placed in his file. I was also reminded that Hiller did replace my attic door/stairs at "no cost to me" and extended my service plan. I informed him that a) they broke the door/stairs; and b) the extended service on my system was agreed to prior to the contractor returning - which was the reason the situation had been escalated to his level. No apology. No attempt to make up for the treatment that I received. His only response was that if the behavior was threatening that I needed to file a report with the authorities. I am a woman, live alone, 5'2", and less than 100 lbs- a man screamed at me in my home, disregarded my repeated requests, and slammed my door multiple times - how could I not feel threatened? No explicit words need to be said. Period. No response, no apology from anyone at Hiller, nada. Oh, I did receive a text indicating that I was scheduled to have my fall heating tune up. As if that will ever happen. I will NEVER let any Hiller employee - contract or otherwise- into my home again.

Hiller technicians are not straightforward folks. They will lie and try to steer you into buying a new HVAC unit at the first opportunity. When the sales folks come out, they will try to upsell you to a more expensive unit even the lower efficiency rating means reduced performance. They must be getting kickbacks from the manufacturers for higher efficiency units due to EPA quotas or something. The "Hiller Club" is a joke. At first, I thought the $99 annual fee would be a great bargain to keep my brand new HVAC setup in tip-top shape. But every time they came out, they always found new things that we needed. It's become obvious that they use these visits as an excuse for their technicians to come out and try to upsell you on accessories you don't need. Every time they come out, the system performance seems to get a little bit worse, too. Maybe it's a coincidence or a fluke, but I'm beginning to doubt it. We have spent over $10,000 with Hiller and have had the Hiller Club membership for five years and our house cannot hold a 70° temperature on a sunny 80° day. The only brand Hiller offers is Ruud. Ruud is Rheem's second line. According to Consumer Reports' 2015 Fall Product Reliability Survey of 9,486 owners of heat pumps, Ruud comes in sixth out of ten with a 43% failure rate. Only Amana (43%), Rheem (44%), Goodman (48%), and York (50%) were worse. American Standard is #1 at 31% and Trane (which is the brand I requested but Hiller refused to install) is #3 at 37%. I am now convinced that Hiller specifically sells and installs only Ruud units because they are relatively inexpensive and fail more often than higher quality units. This means they can cut parts cost while at the same time increasing the number of service calls. Furthermore, EPA regulations forbid annual refrigerant leak rates in excess of 15%; a single repair attempt is allowed, but if the leak persists, the unit must, be law, be replaced. So, going with a lower quality unit is guaranteed to generate both future service calls as well as future sales. It's a win-win-win for Hiller and lose-lose-lose for their customers. After looking up the model numbers, I found that the MSRP was $2,000 for our heat pump and $1,500 for our air handler. That means they charged us nearly $8,000 for the installation -- something that took them less than two hours to do. Highway robbery. Their technicians also have no experience with modern smart thermostats. Look elsewhere for your HVAC needs.

After leaving a review last week regarding my new hvac install and the damage to my attic staircase, I received a call from Hiller within 5 minutes. I spoke with a customer service manager, Paula, who assured me that my issues would be taken care of and apologizing for any inconvenience. After speaking with her, I spoke with the installation manager who assured me that all my concerns would be taken care of. A contractor was eventually scheduled for the following Tuesday to replace my attic stairs and all complete any finishing work such as trim, painting, etc. On Tuesday, the contractor, supposed to arrive at 8:30 am did not until 9:00am. Although he did comment on the fact that none of the damage/issues were caused by Hiller, he told me that he had been authorized to replace the attic door/stairs. I instructed him not to open either of the bedroom doors off the hallway and he began the work. During the course of the morning, I went to see how things were progressing and I found that he had ignored my requests regarding the doors and both had been opened. After closing the doors, I told him again that he was to not open the doors or enter the rooms. He ignored my requests and he went into my bedroom twice more. When I told him that was unacceptable, he became angry and defensive and told me that my attitude was rude. We had a few more words and I told him to finish and leave. He did so - but not before he yelled nasty comments at me about my behavior and attitude, slammed my front door several times, threatened to leave the old stairs/door on my front porch (dropping them at the dumpster was "not his job"), and saying he had Jimmy Hiller's phone number. Eventually, after yelling at me - in my own home- he screeched out of the parking lot in his truck. I waited to call Hiller until the next morning (Wednesday) in order to give myself time to calm down. When i did call, the customer service manager seemed shocked and told me that she would look into the issue and call me the following day (Thursday). It is Monday and I have yet to hear anything - not an apology or explanation - not a peep. I would urge any potential customer to think twice about hiring Hiller. Behind the catchy slogan and "Happy face" is a company that only cares about one thing - the bottom line.

I own an older home and had a leak in my water called hiller same day service ...so far so good tech arrived within time slot still ok after looking at issue was quoted $3026.00 to replace water heater. was then told it would be a 2 day job with adding copper line and an expansion tank when i questioned why i need the copper and expansion tank first i was told it was a warranty issue would not be warrantied by hiller or manufacturer if those 2 things were not done. Seemed overpriced but I agreed to it, tech left and went to Lowes where I had already researched to locate my odd type of water heater (table top) and called saying he would be able to get and install the water heater but i would then have to wait for Hiller to schedule for an electrician to come out and wire the new water heater to either from a junction box or breaker box before i would have hot water his estimate was appx 1000.00 to 1500.00 for the rewiring and that the copper and expansion tank and copper lines were required by codes . I said no thanks (new total 4000.00to 4500.00 if no issues) at that time he told me the 69.00 service call fee would still need to be paid told him to go to house and pick up the check(had a friend there because I was at work ) he returned took the check and left water heater with front panel and top off and everything he had removed to find the problem in the kitchen floor. called Steve Mull plumbing told them of the issues with water heater was placed on hold lady came back said she had contacted her supply house to locate my type of water heater and could have it by 9am the next day unseen est 2200.00 to max of 2400.00 , received a call at 9:18 am and was told they would be here within the hour same job as hiller quoted copper lines and expansion tank was installed no electrician needed as was same type water heater as wiring had already been updated earlier when entire house had been rewired, added cut off valves on both water lines at water heater to aid in any future issues also added cut off valve on both sides of expansion tank line for any future issues with it. did the job in less than 6 hours with more forward thinking (cut off valves ) cleaned and dried floor for 2026.00 pretty much half of what hiller quoted with no issues and a 1 day install .