High Speed Rooter & Plumbing
Plumber · Pasadena, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 631 reviews; 96 of 100 analyzed positive. themeCounts.professional=50, fast_response=28. 2 reviews cite upsell pressure and a $800+ hydro-jet push that another company resolved without it.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
themeCounts.fast_response=28: arrived within an hour of phone call in multiple reviews; Sunday availability confirmed for sewer backup with 2-hour response
1 cited review
“They arrived within an hour of talking with Frank on the phone. The job was completed within 30 minutes of the truck arriving. The final price was very reasonable and was slightly lower than what he had estimated on the phone.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
themeCounts.professional=50: technicians explain root cause and permanent solutions with no pressure; 3+ months of patient advisory documented by one customer
2 cited reviews
“Matthew, Angelo and Robert were great at explaining the root cause of the issue and explaining permanent solutions with no pressure. They took care of the clogged pipe very quickly and even showed me video of the work done.”
“The house is at least 70 years old and most of the pipes are the original galvanized. We discovered an extremely bad water loss and we put in a call. They found the main issue and then showed us pictures of many more. These guys were incredibly thorough and knowledgeable, being very forthright with sharing that knowledge.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
themeCounts.workmanship=18: near-full plumbing replacement on 70-year-old galvanized pipes completed over a week with thorough documentation and photo evidence
1 cited review
“The house is at least 70 years old and most of the pipes are the original galvanized. We discovered an extremely bad water loss and we put in a call. They found the main issue and then showed us pictures of many more. These guys were incredibly thorough and knowledgeable, being very forthright with sharing that knowledge.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 Yelp review (3-star): technician entered with shoes on, criticized prior work unprompted, pushed $800+ hydro-jetting that proved unnecessary — resolved by another company without it
“The experience started off confusing because the manager called me before the appointment and seemed to mix me up with another customer. Even after realizing the mistake, there was never really an apology or clear communication. They pushed for an expensive hydro jet service (around $800+)”
2 reviews cite upsell attempts: technician walked in with shoes on, criticized prior work, pushed $800+ hydro-jet that another plumber resolved without it; manager mixed up customers and gave no apology
“The experience started off confusing because the manager called me before the appointment and seemed to mix me up with another customer. Even after realizing the mistake, there was never really an apology or clear communication. They pushed for an expensive hydro jet service (around $800+)”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had some sewer damage on our property underneath the slab at my mothers home. She worked with Rick and Eric and they helped explained to her and me what was going on and what repairs were needed along the way. Think their knowledge and ability to communicate that to us was informative and gave us a lot of confidence that the repairs would be long lasting. Looking forward to receiving closeout documentation for the …”
“The company gave me a quote that beat other quotes from other companies so I set up the project with them. The next day they contacted me and said they couldn't follow through with the quote they gave me so I cancel the service with them due to bad business practices. Don't make promises you can't keep.”
“I've had High Speed Rooter and Plumbing out to my house twice in the past month. The first time was great - they came to replace an appliance gas shutoff valve and re-mount my gas line so it would fit better with our new range. The person who showed up was on time, did a good job, and gave me some tips on how to best attach the new range to the line (I wasn't ready to attach it then, so he gave me tips for when I …”
Positive
“I had initially contacted Robert about a pipe burst for my sewer line, and after getting quotes from over a dozen different rooter companies, I have decided that Robert seemed the most helpful, easygoing, and willing to answer my various questions about the process. At the time, I wasn’t ready to proceed, so I kept in contact with Robert for 3 months, during this time, I’ve also called him about other questions I …”
“They did a great Job pumping our septic tank. They arrived within an hour of talking with Frank on the phone. The job was completed within 30 minutes of the truck arriving. The final price was very reasonable and was slightly lower than what he had estimated on the phone. Frank followed up with a no cost evaluation of the tank. No high pressure sales just explaned the conditioni of the tank and some optionial …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire High Speed Rooter & Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
High Speed Rooter & Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Covina · Mount Wilson · Glendale · Gardena