High 5 Plumbing, Heating, Cooling & Electric
Plumber · Thornton, CO
Our verdict
4.7★ across 2,869 reviews; full sewer replacement, water heater, and same-day dispatch are strengths, but aggressive upsell tactics and a surprise_fees pattern (including a $5,000 water heater upsell later disproven) appear in 4+ reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Full sewer-line replacement executed with 'white glove' clean-inside-and-out quality — 10-person crew praised for organization and clear step-by-step communication
1 cited review
“We recently had a full sewer replacement done and couldn't be more impressed. The entire team was professional, on time, and incredibly respectful of our home—keeping everything clean inside and out. For such an invasive project, they made the process feel smooth and stress-free. Special thanks to Luis, who kept everything organized and communicated every step clearly—we felt completely taken care of.”
fast_response cited in 12 of 100 reviews — Corey quoted fair price and completed work in 15 minutes; Ruth worked late on a difficult property without hesitation
1 cited review
“Corey arrived promptly, quoted a fair price, and completed the work in 15 minutes. He was polite, professional, and friendly.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
BBB A+ accredited with 2,869 total reviews — largest review base in this batch by a significant margin
1 cited review
“We recently had a full sewer replacement done and couldn't be more impressed. The entire team was professional, on time, and incredibly respectful of our home—keeping everything clean inside and out. For such an invasive project, they made the process feel smooth and stress-free. Special thanks to Luis, who kept everything organized and communicated every step clearly—we felt completely taken care of.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scam/upsell pattern: technician said pilot light issue required $5,000 water heater replacement — customer's friend relighted pilot for free, water heater still running fine weeks later
“our pilot lite was out this company came out & said we had gas leak repaired hose relite pilot. a week later pilot is out again we call supposedly had priority booking which was next day they came out told us need new water heater install for around $5000.my friend came by cuz we could not afford that & he rechecked it lit the pilot & its running just fine. these people are scammers or maybe not properly trained. definitely not looking out for consumer.”
Red flag
Customer service rep 'PETER' cited for yelling and rude tone on recorded call — reviewer urges others to avoid the company entirely
Cited in 1 of the 100 reviews we analyzed.
Red flag
Surprise_fees theme in 1 review; expensive theme in 4 reviews — shower spout replacement quoted $395, described as 'way too much' by a Yelp reviewer
Cited in 1 of the 100 reviews we analyzed.
Upsell pressure documented in 3+ reviews: quoted $20,000 for a furnace a competitor deemed unnecessary; told customer a pilot relight required a $5,000 new water heater (friend relighted it for free)
“our pilot lite was out this company came out & said we had gas leak repaired hose relite pilot. a week later pilot is out again we call supposedly had priority booking which was next day they came out told us need new water heater install for around $5000.my friend came by cuz we could not afford that & he rechecked it lit the pilot & its running just fine. these people are scammers or maybe not properly trained. definitely not looking out for consumer.”
Cited in 2 of the 100 reviews we analyzed.
Communication breakdown after initial job: excessive marketing contact (calls, texts, emails) plus a no-call-no-show for a booked inspection from one year-long membership customer
“High 5 did good work initially, replacing a terrible installation of a new main sewer line. Since then, I have regretted working with them. They signed me up for a year membership with some free inspection services, and so on as part of that original work. I received more phone calls, texts, and emails from them than from my entire family combined.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“All of the workers we’ve interfaced with have been friendly and competent, but I no longer will be using this company because the workers seemingly get pressure from higher-ups to upsell. They tried to tell us that a new furnace would cost $20,000, and when we said we (obviously) would be getting other quotes, they tried to make the matter seem urgent and that any company quoting lower wouldn’t do a good job. We …”
“This company Jim Needham plumbing, took such advantage of me. My hot water heater was leaking. I used them because my neighbor had just used them and said they were good. i had just been diagnosed with ulcers and heart issue, so I wasn't myself. They told me that I needed this water filtration system, that I didn't need or want, but I wasn't myself in a weakened state. I agreed to the work and signed all paper …”
“Tuesday August 12,2025 looks like we need to find another service they were supposed to put a kitchen faucet in today they showed up and said it was over six hundred dollars to install a kitchen faucet ? That is totally insane I really thought this was a great company but now I'm reconsidering that. In the past I was very impressed with Jim Needham now not so much and I wouldn't recommend them to anyone I know. This …”
Positive
“Ruth!! What a savior!!! She was so smart and knew everything so fast! My place is not easy to deal with and she didn’t hesitate one bit! She worked so late just to make sure my townhome was taken care of! She explained everything she was doing to help a homeowner learn instead of just leaving me in the dark! Ruth you are the best and if you call high five ask for her ! You won’t be disappointed!! Great hire high …”
“Peyton was the technician who worked on my plumbing issues. He was prompt, courteous and informed me of what was happening. The office also was very thorough as well and communication was top notch. Highly recommend them for any plumbing issues you may have.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-star reviews cite surprise fees ($395 shower spout) and a potential scam ($5,000 water heater upsell for a pilot-light issue) — negative sentiment heavier on Yelp than Google 4.7★ suggests.
Should you hire High 5 Plumbing, Heating, Cooling & Electric?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
High 5 Plumbing, Heating, Cooling & Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton