Hicks Plumbing Services
Plumber · Reston, VA · Open 24 hours per Google listing
Our verdict
Hicks Plumbing earns 4.8★ (348 reviews) with 91/95 five-stars analyzed; fast_response=24, weekend_or_emergency=9, fair_pricing=8 — outstanding emergency track record including 11pm Friday calls, but BBB C+ rating with 1 complaint in 3 years warrants note.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency response at 11pm Friday confirmed; proactively offered DIY troubleshooting to help client avoid emergency fees before dispatching tech.
1 cited review
“Hicks Plumbing responded to an emergency call at 11 PM on a Friday night. They tried to trouble shoot some solutions to help us avoid paying for the emergency fees. We are a property management company, so once he arrived at the tenant's property, he called for approval of any charge before completing the repair.”
Fast_response theme hit 24 times in 95 analyzed reviews; same-day scheduling cited 13 times including urgent leak detection with house water shut off.
1 cited review
“My regular plumber was out of town and he referred me to Hicks Plumbing Services due to a leak that needed to be pinpointed in my home ASAP, as my Leak Detection System had been activated and water for the house shut off. The crew showed up same day and quickly diagnosed the issue with a toilet seal.”
Cited in 2 of the 95 reviews we analyzed — 1 cited review not excerpted here.
Fair_pricing=8 and cheap-plumber=8 across 95 reviews; communication theme=13 including real-time approval calls before charging on property management accounts.
2 cited reviews
“Professional, timely, competent, and courteous service at a reasonable price. I trust Hicks Plumbing.”
“Hicks Plumbing responded to an emergency call at 11 PM on a Friday night. They tried to trouble shoot some solutions to help us avoid paying for the emergency fees. We are a property management company, so once he arrived at the tenant's property, he called for approval of any charge before completing the repair.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating is C+ (not A-range) with 1 complaint in past 3 years despite 25 years in business — unusual gap vs. near-perfect Google score; BBB not accredited.
One 1-star account: scheduler committed to a price but tech disputed it on arrival, argued with customer over quote — communication breakdown between office and field.
Cited in 1 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Gouge plumbing and sub par work Screwed our plating in crooked which leaked and destroyed the plate and ruined our drywall…. Gouged us on pricing. for a grand we got shoddy work and about 35 minutes of their time.all while owner bragged about his riches and investments and properties ( you get the picture) while dropping his tools on our tub and tile.then,told his partner not to answer our questions as we weren’t …”
“I called because of a problem I thought was the disposal. I got a text back and was never able to speak with anyone to ask my questions. Ever. Technician did not show up on time, but when he did come it was too late to do any work as I had to leave the house. The scheduler made an attempt to rectify by sending someone out on Saturday, waiving the $200 emergency fee. The technician, Tony (possibly Tony Hicks, based …”
“I did not end up using this company's services due to an extremely high price quote. I needed a basic swap-out of a 1/3 HP garbage disposal—same exact model as the one being replaced, with no plumbing or electrical issues involved. The unit itself cost $95 on Amazon. When I called, I was told a technician would need to visit in person to provide a quote, but there was no obligation. Once the plumber arrived, he …”
Positive
“Had a great experience with Hicks Plumbing the past couple times we've needed there service. Specifically, Domingo who did really great work.”
“We’re thrilled with Hicks plumbing services, reliable and efficient every time. They are always up to the task, large or small, and ensure the work is solid. Highly recommended!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
BBB C+ rating with 1 complaint in past 3 years contrasts sharply with 4.8★ Google across 348 reviews — suggests an unresolved complaint that wasn't resolved to BBB's standards.
Should you hire Hicks Plumbing Services?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Hicks Plumbing Services?
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Find plumbers near you
Hicks Plumbing Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Reston · Centreville · Ashburn · Catharpin