Hessville Plumbing
Plumber · Hammond, IN
Our verdict
4.2★ across 107 reviews with 30 of 100 analyzed rated 1★; fast same-day dispatch praised in 21 reviews but surprise fees and communication failures cited in 2+ negative reviews each.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day service confirmed across multiple reviews: 19 same-day-plumber mentions, answered phone immediately when others didn't call back
2 cited reviews
“I was having issues with my toilet over the weekend and couldn't seem to get ahold of any companies. Every company said they would call me back and never heard back. I contacted Hessville Plumbing and they answered the phone right away. Some one was out within a few hours.”
“Today is the second time I've called Hessville Plumbing in the past year and a half, and both times they've been extremely responsive - accommodating me same day both times with a great person to talk to at the office.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
BBB A+ rated; professional theme appeared in 47 of 100 analyzed reviews — highest theme count in the dataset
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fees flagged in 2 reviews: pushed excavation scope outside a home warranty plan without disclosure; customer felt it was a scam
“Communication with this company is very difficult, they never answer the phone when you call. You always have to leave a message and wait for them to call you back. They immediately wanted to excavate and replace pipe, something that the protection plan does not cover. I feel like this is some kind of scam.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Bait-and-switch allegation: drain repair via Nipsco/Pivotal Home Solutions left sinks backing up; returned visit blamed policy exclusion rather than fixing the issue
Cited in 1 of the 100 reviews we analyzed.
Red flag
Frozen-pipe coverage dispute: told customer not covered, then confirmed covered on callback — pattern of inconsistent warranty claims per 1★ reviewer
Cited in 1 of the 100 reviews we analyzed.
30% of 100 analyzed reviews are 1★; slow_response cited in 5 reviews including cases where estimates were never delivered
“Communication with this company is very difficult, they never answer the phone when you call. You always have to leave a message and wait for them to call you back. They immediately wanted to excavate and replace pipe, something that the protection plan does not cover. I feel like this is some kind of scam.”
Cited in 3 of the 100 reviews we analyzed.
Phone goes unanswered; callers must leave messages and wait for callbacks per 2 recent 1★ reviews
“Communication with this company is very difficult, they never answer the phone when you call. You always have to leave a message and wait for them to call you back. They immediately wanted to excavate and replace pipe, something that the protection plan does not cover. I feel like this is some kind of scam.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They are totally out of order pipes froze nd busted they came out said it wasn't covered. Called nd got reassured that it was. RIPSCO ( (Nipsco) home solutions need to stop doing business with them. This is our second time they falsely said we weren't covered nd yet eye am. BOYCOTT HESSVILLE Plumbing Eye know it's because my wife nd eye live in a great neighbor house in a newly remodeled home in Gary,Indiana count …”
“Bait and switch company. Pivotal Home Solutions via Nipsco uses them. Came out to fix a leaky drain on the left side of my 2 basin sink. William stated he connected and tightened the pieces and used a glue to secure them. Told me to be careful when I place items under the sink. I hadn't placed any items back and put down paper towels as a just in case it still leaked. Over the holidays I hadn't used my sink …”
“It has been over 24 hours since an in home visit for an estimate on repairing or replacing a water heater. Still waiting!!! Luckily there was no charge for them to walk in my home and do nothing. To think that they left a potential customer's home with no hot water and that customer willing to pay what ever it took to resolve the issue is very poor judgement on their workers part. Almost seemed that they took one …”
Positive
“This is our second time to use Hessville Plumbing. We call from out of town for my wife's elderly parents. They always answer the phone. They have provided same day service, and they take payment over the phone. We really appreciate their service!”
“We called so many plumbing companies and we got ignored. They would come out and say they will call us to set up an appointment and never called and we will leave messages and never get any call backs. The last company we called came out and then emailed us that the job was to big for them but they did refer us to Hessville plumbing and I am glad they did. I called them they came out that day assessed the problem …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.2★ (107 reviews); Yelp reviews in dataset show 1★ and 5★ — no aggregate Yelp score available to compute gap. BBB A+ conflicts with 30% 1★ Google reviews.
Should you hire Hessville Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Hessville Plumbing?
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Find plumbers near you
Hessville Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hammond · Portage · Chesterton