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HEP Plumbing

Johnson City, TN
5(160 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 160 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 160 Reviews Tell Us

Emergency Response

3 of 5 reviews explicitly note jobs completed faster than expected, suggesting efficient execution

Emergency and same-day calls

What To Watch Out For

Not enough data to identify pricing weaknesses; only 1 of 5 reviews directly addresses pricing

Quality & Professionalism

5 of 5 reviews praise professionalism and expertise; technicians consistently explain problems and solutions clearly before work begins

Communication

5 of 5 reviews praise professionalism and expertise; technicians consistently explain problems and solutions clearly before work begins

Demonstrates strong after-hours emergency responsiveness; one review documents arrival and AC repair completion at 3:54am with same-day results

Pricing

One reviewer specifically mentions 'fairly priced' work, supporting the 85/100 pricing fairness score

Not enough data to identify pricing weaknesses; only 1 of 5 reviews directly addresses pricing

Fast ResponderFair PricingClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

V
Virginia Greene

Ray was excellent to work with and very professional at his job I would recommend him to any one to do there plumbing

J
Jen Milam

Very prompt after hours service. Air conditioning was not working, and Patrick got it working and cooling the house in a very short time. He was extremely courteous and friendly. He took the time to explain what he was doing, the repair that was needed and several recommendations to extend the life of our unit.

N
Nicole Storie

Robert and Malik arrived this morning to repair our drainage lines. They completed the job and exceeded all our expectations. They completed the job in less time than expected and everything is working great. Robert explained all the issues and how they would be fixing them very clearly and answered all questions we had. I would definitely recommend these two to anyone. Thank you both and thank you to HEP for taking care of us!!

L
LK

I couldn’t be happier with the service I received. Ray showed up on time and was extremely professional, and clearly knew exactly what he was doing. He explained the problem in a way that made sense, fixed it quickly, and made sure everything was working perfectly before leaving. The work was clean, efficient, and fairly priced. It’s hard to find reliable tradespeople these days, but this company absolutely delivered. I would highly recommend them to anyone needing plumbing work done and will definitely call them again in the future.

J
Jaime Dunn

Jimmy B, Aaron Lee, and Josh Butler did an amazing job installing my new electrical panel and a/c in less than 8 hours. I can’t believe how hard they worked in such a small space and worked so well together. Really impressed with them and how hard they worked and how quickly they finished the job in 88 degree weather. All three were so polite and also funny, but most of all professional!

Business details

Phone
(423) 724-7771
Address
223 E Center St, Kingsport, TN 37660, USA
Hours
Open 24 hours

Service area

Based in Johnson City. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

HEP Plumbing

5.0$
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