Harper's Plumbing Sales & Services
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Based on review analysis
2 concerns
4 of 5 reviews report failure to respond or no show; two reviewers explicitly state no callback was ever received after leaving messages., One reviewer directly calls the company 'dishonest' and notes they operate under an alternate name (HNR plumbing), suggesting possible rebranding to avoid negative reviews.
Trust Score: 0/100 · Based on 18 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 18 Reviews Tell Us
Emergency Response
Emergency line is non-functional: voicemail system repeats a message without accepting voicemails and simply hangs up on callers.
What To Watch Out For
Chronic non-responsiveness: three separate reviewers report unanswered callbacks, voicemails ignored, or no follow-up after scheduled service requests.
Repeated failures on work they installed: one new homeowner experienced three separate hot water tank failures plus a shower malfunction within three weeks of move-in.
Emergency line is non-functional: voicemail system repeats a message without accepting voicemails and simply hangs up on callers.
4 of 5 reviews report failure to respond or no show; two reviewers explicitly state no callback was ever received after leaving messages.
One reviewer directly calls the company 'dishonest' and notes they operate under an alternate name (HNR plumbing), suggesting possible rebranding to avoid negative reviews.
Communication
Chronic non-responsiveness: three separate reviewers report unanswered callbacks, voicemails ignored, or no follow-up after scheduled service requests.
Emergency line is non-functional: voicemail system repeats a message without accepting voicemails and simply hangs up on callers.
Respect for Your Home
Emergency line is non-functional: voicemail system repeats a message without accepting voicemails and simply hangs up on callers.
Customer reviews
Reviews from Google, Yelp & more
Had a new house built and on move in day our lines were clogged with construction debris and backed up into the house. They found the clog (which was way across the street in the neighbors back yard) and broke it up and got our issue fixed the same day. Also helped clean up the inside mess the water made when it overflowed inside the house. It helped save our new floors from having to be replaced.
This company did all of the plumbing for the new subdivision my family and I just moved into. First week of moving in we had issues with the hot water tank, second week, problems with the hot water tank again. third week same issue, now we are having issue with the shower, the water has been running for 6 hours, called what suppose to be an emergency number, the voicemail repeats the same message gives no option to leave a voicemail, then hangs up.
Do not do business with this company! They are also know as HNR plumbing. Dishonest!!
H and R were used for the Archers Cove Sub Division. I am a new home owner and my Sump pump emergency warning siren went off on Saturday. I called H and R, also had DR Horton put in a work out to investigate the Sump pump. Not only that they didn't come, but didn't bother to respond with a phone call. Two days went by and I called on Monday, left a message with the receptionist, and still have not received a response... Hoping I never have to contact this company ever again!
Wanted to do business with local plumber. I Called twice to schedule a service call. Service manager never called back. Receptionist was very polite though.
Business details
Service area
Based in Trussville. Serves 2 nearby cities within 20 miles:
Harper's Plumbing Sales & Services