Harper's Plumbing Sales & Services
Plumber · Trussville, AL · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Do not call at 2am—emergency line doesn't accept voicemails, and even scheduled callbacks go unanswered for days.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Capable of same-day emergency resolution when they do respond; one reviewer credits them with finding a clog across the street and preventing floor replacement damage.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
4 of 5 reviews report failure to respond or no-show; two reviewers explicitly state no callback was ever received after leaving messages.
Cited in 4 of the 5 reviews we analyzed.
Red flag
One reviewer directly calls the company 'dishonest' and notes they operate under an alternate name (HNR plumbing), suggesting possible rebranding to avoid negative reviews.
Cited in 1 of the 5 reviews we analyzed.
Chronic non-responsiveness: three separate reviewers report unanswered callbacks, voicemails ignored, or no follow-up after scheduled service requests.
Cited in 3 of the 5 reviews we analyzed.
Repeated failures on work they installed: one new homeowner experienced three separate hot water tank failures plus a shower malfunction within three weeks of move-in.
Cited in 1 of the 5 reviews we analyzed.
Emergency line is non-functional: voicemail system repeats a message without accepting voicemails and simply hangs up on callers.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company did all of the plumbing for the new subdivision my family and I just moved into. First week of moving in we had issues with the hot water tank, second week, problems with the hot water tank again. third week same issue, now we are having issue with the shower, the water has been running for 6 hours, called what suppose to be an emergency number, the voicemail repeats the same message gives no option to …”
“Do not do business with this company! They are also know as HNR plumbing. Dishonest!!”
“H and R were used for the Archers Cove Sub Division. I am a new home owner and my Sump pump emergency warning siren went off on Saturday. I called H and R, also had DR Horton put in a work out to investigate the Sump pump. Not only that they didn't come, but didn't bother to respond with a phone call. Two days went by and I called on Monday, left a message with the receptionist, and still have not received a …”
Positive
“Had a new house built and on move in day our lines were clogged with construction debris and backed up into the house. They found the clog (which was way across the street in the neighbors back yard) and broke it up and got our issue fixed the same day. Also helped clean up the inside mess the water made when it overflowed inside the house. It helped save our new floors from having to be replaced.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2023.
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Find plumbers near you
Harper's Plumbing Sales & Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Trussville · Cropwell · Vincent · Remlap