Hagen Plumbing Inc
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Critical pattern: 1 reviewer reports being let down THREE times on emergency calls with cancellations happening 'behind the scenes' and dismissive behavior when questioned; another separate review cites unprofessional and rude receptionist behavior during emergency water shutdown situation, upselling concerns
Trust Score: 0/100 · Based on 9 reviews
Solid pickOur Verdict
#12 of 16 in Downey, CA
No standout specialties
- You can find better-priced options nearby
Hire if: You need high-quality work that holds up over time
Hire if: You need clear communication and upfront explanations
Caution if: You need predictable, consistent service across every visit
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 9 Reviews Tell Us
Emergency Response
3 of 5 reviews praise fast emergency response and holiday availability
What To Watch Out For
Pricing disputes in at least one review citing $175 charge for simple faucet installation, described as overpriced
1 review mentions membership programs or upselling
Critical pattern: 1 reviewer reports being let down THREE times on emergency calls with cancellations happening 'behind the scenes' and dismissive behavior when questioned; another separate review cites unprofessional and rude receptionist behavior during emergency water shutdown situation
Upselling concerns
Quality & Professionalism
Professional workmanship consistently mentioned; one reviewer noted technician 'handled the issue like a pro'
Pricing
3 of 5 reviews highlight honest pricing and technicians who avoid unnecessary upsells
Pricing disputes in at least one review citing $175 charge for simple faucet installation, described as overpriced
Customer reviews
Reviews from Google, Yelp & more
The service from both the technician and customer service was great! I had issues with my shower always being scorching hot even when on the cold setting and my toilet had began leaking. I was able to get a reasonable estimate for the repairs and everything was done within the same week. Both customer service and the technician had been very helpful. Would definitely call again for any plumbing issues.
Girl on the phone was awesome and made the whole process easy. The tech came out, handled the issue like a pro, and didn’t try to upsell me on things I didn’t need. Solid work, honest company, and great customer service all around.
Great service and honest technicians will be recommending for any future repairs, they were able to come out for my emergency during a holiday and were pretty fast about it. Thank you Hagen Plumbing
This is the third time Hagens let me down. Each time it has been an emergency call that they told one person they were taking care of, and then canceling behind the scenes. Then laughing at me when I asked them to explain what happened. I would normally only leave a 5 star review for my vendors, or ignore them, but this is outrageous and costly/dangerous. Use someone else if you want to get an emergency handled.
Unprofessional, rude, and I can go on. Got the pleasure of getting a call from a female receptionist who said it was “so rude and awful of us not to return her call”. Who would wanna call you back when you were trying to charge us an additional fee to turn off our water? This company tried to charge us 175 to install a simple Fossett . If you’re looking for a good price with friendly service do yourself a favor and go with Repipe1.
Business details
Service area
Based in Downey. Serves 38 nearby cities within 20 miles:
Hagen Plumbing Inc