H2O PRO Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 388 reviews
Top pickOur Verdict
#4 of 18 in Richmond, VA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 388 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: 2 of 5 reviews explicitly mention same-day arrival or 'very quick' callback, critical for burst pipes
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Consistent professionalism and knowledgeability across all 5 reviews, with technicians named individually (Jason, Omar, Christian, Wayne, Matt B, Kristian, Kevin)
Communication
Exceptional emergency responsiveness: 2 of 5 reviews explicitly mention same-day arrival or 'very quick' callback, critical for burst pipes
Pricing
Fair pricing even on emergency calls: one reviewer noted 'prices were fair especially for the last minute task' and another received a discount
Customer reviews
Reviews from Google, Yelp & more
H2O Pro Plumbing came out to replace my old hot water heater that went bad. When initially reaching out to them, they responded back very quickly. They were friendly, professional and very knowledgeable while installing a new replacement. The guys were extremely cautious in protecting my home from damages during the repair. I highly recommend this plumbing company and would use them again. Without hesitation, I totally give Jason, Omar and Christian 5-Star ratings for a job well done…!! Kudos from a happy camper…!!
This company did phenomenal! I called them and they sent someone out same day. Wayne showed up on time, was kind, knowledgeable and professional. He gave me options and in no time had my water back up and running! Great service with a beautiful beard! 5 stars!
⭐️⭐️⭐️⭐️⭐️ Matt B with H2O Professional Services did an excellent job! Very professional, responsive, and easy to work with from start to finish. He showed up on time, explained everything clearly, and made sure the job was done right. You can tell he takes pride in his work and truly cares about customer satisfaction. The quality of service was top tier and everything was handled efficiently and professionally. If you’re looking for reliable, honest, and high-quality service, I definitely recommend H2O Professional Services. I’ll be referring others and using them again in the future!
Let me start by saying I’m big on first impressions! The two gentlemen Kevin and Wayne from H20 pro were very kind , relatable , and very knowledgeable! They had our issue found and resolved fully within two hours, if that ! They had supplies and were ready to work as soon as we gave the okay ! Prices were fair especially for the last minute task I threw at them lol They helped us prepare for a winter storm that was coming and we’re really there for us ! I HIGHLY recommend this small business to anyone for plumbing needs ! They’re newer to the area and really came through and impressed ! They were also very kind with my dog as well, our pup approved as well ! CHECK THEM OUT !
Kristian did an outstanding job with my tankless water heater installation. He was able to throw in a discount as well. I appreciate him and his partner (I believe his name is Josh...) taking the time to ensure that the installation was done right. Both were very professional, and did an amazing job!!
Business details
Service area
Based in Richmond. Serves 1 nearby cities within 20 miles:
H2O PRO Plumbing