GTX Plumbing
Plumber · Georgetown, TX
Our verdict
Emergency hero who answers after-hours calls and diagnoses problems over FaceTime before sending a truck—fast, fair-priced, and genuinely nice to talk to.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 101 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Exceptional after-hours and emergency responsiveness: 8+ reviews mention same-day or next-day service during freezes, nights, and weekends
1 cited review
“They braved the icy roads today to complete the repair”
Cited in 6 of the 101 reviews we analyzed — 5 cited reviews not excerpted here.
Remote diagnosis via FaceTime/phone to avoid unnecessary visits: 6 reviews highlight Lloyd and team solving problems without dispatching a technician
1 cited review
“They braved the icy roads today to complete the repair”
Cited in 6 of the 101 reviews we analyzed — 5 cited reviews not excerpted here.
Honest pricing and willingness to walk customers through DIY fixes instead of billing: 7 reviews mention fair costs and free phone support
Cited in 7 of the 101 reviews we analyzed.
Professional installation quality and follow-up: 4+ reviews note clean workmanship, attention to code compliance, and willingness to return if issues arise
1 cited review
“Very impressed with professionalism and installation quality”
Cited in 4 of the 101 reviews we analyzed — 3 cited reviews not excerpted here.
Named staff (Lloyd, Sharon) consistently praised for friendliness and going above-and-beyond: 10+ reviews mention exceptional customer service from specific team members
Cited in 7 of the 101 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One negative review (1-star) claims promised callback from master plumber never occurred
Cited in 1 of the 101 reviews we analyzed.
One pricing concern: reviewer mentioned intentionally prolonged diagnosis before identifying minor issue
“intentionally spent over an hour before pointing out small issue”
Keep it in proportion: these concerns are cited in 2 of the 101 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called and spoke to someone about our home plumbing issue about a month ago. I was told that the call would be forwarded to the master plumber and I would receive a call back. I never received any call back so I can't attest to their service. However, there should've been some common courtesy to follow up. I ended up using another company with stellar results.”
“I’m very disappointed with this company’s service. The technician intentionally spent over an hour before pointing out a very small issue. They charge $55 just for visiting, $170 per hour to “diagnose,” and then wanted to add even more hourly charges ($225). It feels like they deliberately stretch out the time to increase the bill rather than fixing the problem efficiently. The value of service compared to the …”
Positive
“GTX Plumbing was AMAZING! They came out so quickly to help us with plumbing issues and provided outstanding service. Their team is always incredibly prompt, professional, and a pleasure to work with. We truly appreciate how fast and efficient they were — highly recommend GTX Plumbing to anyone in Georgetown!”
“Five stars!!!! We had a burst spigot during the freeze, and they were absolute lifesavers. They actually FaceTimed with us yesterday to assess the damage and give us peace of mind when no one else could make it out. Then, they braved the icy roads today to complete the repair. Professional, kind, and incredibly helpful.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire GTX Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own GTX Plumbing?
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Find plumbers near you
GTX Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Weir · Schwertner · Liberty Hill · Cedar Park