Greater Works Plumbing
Plumber · Philadelphia, PA · Open 24 hours per Google listing
Our verdict
Greater Works Plumbing holds 4.7★ across 258 Google reviews — 4 of 5 sampled are 5-star with a coordinator (April) praised for scheduling fluency and technicians who show work-in-progress photos, but 1 reviewer alleges overpricing and unresolved follow-up for an elderly customer.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians explain issues via photos as they work and complete water heater installs within 24 hours of first call even in snowy/icy conditions with tight access (themeCounts.workmanship=2)
3 cited reviews
“Steph works like a machine, very thorough and very knowledgeable. You can tell he loves what he does for a living. Repair was fast, efficient and masterfully done.”
“Alex and his team helped us with a new water heater system plus a few odds and ends, and they had everything fixed within 24 hours of our first call. This was during snowy, icy conditions and in a very tight space for a large water heater, and they still got the job done well. When there was one very minor issue afterward, Alex followed up immediately and fixed it within 15 minutes of our call.”
“A leaning vent stack became full replacement because it was falling apart. Alexander explained everything and showed pictures of the issues as he discovered them. He worked all day making sure the issue was fixed correctly.”
Coordinator April cited by name across multiple reviews for smooth scheduling, payment options, and proactive updates (themeCounts.communication=1 positive in 5 reviews)
2 cited reviews
“Quentin and Nafesse diagnosed the issue quickly and explained everything in a way that was easy to understand. April was incredibly helpful in coordinating the appointment, payment options, and keeping me updated throughout the process.”
“Alex and his team helped us with a new water heater system plus a few odds and ends, and they had everything fixed within 24 hours of our first call. This was during snowy, icy conditions and in a very tight space for a large water heater, and they still got the job done well. When there was one very minor issue afterward, Alex followed up immediately and fixed it within 15 minutes of our call.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Overpricing allegation with no follow-through: reviewer claims priority is 'overpricing clients, charging them for every little thing' and that coordinator committed to dispatching but never did — elderly customer left without heat
Cited in 1 of the 5 reviews we analyzed.
One reviewer reports repeated text coordination with April but no technician dispatched to resolve an elderly customer's heating issue — final resolution required calling a different company
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE: I spoke with April via text several times but to date greater works has not come out to my elderly mom’s residence to resolve her heating issue. There was no confusion or misunderstanding about communication. Based on my experience with GREATER WORKS PLUMBING, it is evident that their priority is on overpricing clients, charging them for every little thing and not following up. As a result of April’s lack …”
Positive
“Extraordinary customer service. Steph works like a machine, very thorough and very knowledgeable. You can tell he loves what he does for a living. Greater Works Plumbing chose a really great person to represent the company. Repair was fast, efficient and masterfully done. Would definitely recommend you all to family, friends and neighbors. Thank you.”
“Highly recommend Greater Works Plumbing. Alex and his team helped us with a new water heater system plus a few odds and ends, and they had everything fixed within 24 hours of our first call. This was during snowy, icy conditions and in a very tight space for a large water heater, and they still got the job done well. When there was one very minor issue afterward, Alex followed up immediately and fixed it within 15 …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 258 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Greater Works Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Greater Works Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Greater Works Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: National Park · Philadelphia · Moorestown · Berlin